Question 1

How did you decide to get into your line of work?

Accepted Answer

After working on private yachts and private homes as a butler, maintaining interiors to a very high standard, I decided to specialize in the more luxurious components of the home

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

Its great knowing that the young ones can continue playing on the leather lounges now that they're hygienically clean again. See www.facebook.com/leatherclean for examples

Question 3

What do you like most about your job?

Accepted Answer

I enjoy going into different homes and meeting new customers-If they're up for a chat that's great, if not I'll just get on with the job

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Have they had any formal training that gives them an understanding of the different types finishes on leather  and what type of product do they use to clean and protect the leather.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As an owner operator my reputation is only as good as my last job. Repeat business and referrals are an important marketing tool, but more importantly I gain personal satisfaction from a job well done, and a happy customer.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Friendly courteous service. Respectful of the surroundings, nothings a problem, happy to work around pets, children. Committed to achieving great results.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

For me its important to understand the care history, if any, the age and brand of the leather lounge. It helps me make an assessment of the amount of time required to complete a job to my satisfaction. Whilst I use a five part process some leather needs to be cleaned two or three times for best results.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Happy to offer a 10% discount for bundling of home or office furniture with the leather cleaning of the car or boat seats.

Question 9

How do you normally charge for your service?

Accepted Answer

Cash, direct deposit or paypal.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Leather cleaning and protection. Cars, lounges, boats, awnings and canvas cleaning. Fabric seats and  Mattress cleaning using vapour steam to hygienically steam clean.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I'm a trained leather cleaning technician, graduating from Jena Dyco in Melbourne, 2011. Entering into my fifth year of business. As a former Butler/Superyacht steward I am accustomed to looking after some of the finer things in the home.

Butler Inc

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