Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All installation services are insured and warranted 	Standardised procedures 	Experienced installers 	Diligent and efficient 	Unbeatable Value

Question 2

How did you decide to get into your line of work?

Accepted Answer

We hope we can provide a dream flooring for all our customers.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

The following words from one of our customers: The quality and finish of my new floor is simply outstanding and I would highly recommend Besten Flooring for their technical excellence, attention to detail and flexible approach to their work. The principle tradesman has the talent and flair of designer and the skills of a master builder. He is the best in Sydney at what he does. Thank you for your superb workmanship and courtesy.

Question 4

What do you like most about your job?

Accepted Answer

We stock wide range of brand name products from big brand local and global suppliers.  Our product range includes solid timber flooring, laminate flooring, bamboo flooring, floating flooring, vinyl flooring and tiles from many reputable brands and manufactures.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Our sales consultants will answer all the questions in the following:  Introduce our flooring products Inspect your floor conditions Measure and calculate your floor area Provide an immediate quotation Tailor the best choice of floorings for you based on; Your budget Your preference Your floor condition

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. What about warranty? 20 year limited residential, 10 year limited commercial (Includes joint integrity) 2. Can I get a free quote? Yes most certainly, click SERVICES for our QUOTATION page. *Can’t decide which timber, we are more than happy to provide you with multiply quotes. *Not sure if you want to do it yourself or have us install, no worries we can provide you with quotes for supply only or supply and install. 3. Will my quote be transparent? Yes, our quote is itemised and transparent. All the materials to be used are clearly listed with quantity. We are flexible too. If any items included in the quote are supplied or done by you, we will adjust the quote and deduct it from the total of the quote. You are only charged by what will be supplied and done.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We offer a variety of installation solutions which we can tailor to your personal needs, with our expertise and value, we'll provide an offer you can't refuse! Talk to us now to discuss how Besten Flooring can help with the installation of new floorboards and experience our difference.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We pride ourselves on being Sydney’s fast growing and foremost flooring company, supplying and installing floorboards for thousands of customers across the state every year.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Our sales consultants will:  Introduce our flooring products  Inspect your floor conditions  Measure and calculate your floor area  Provide an immediate quotation  Tailor the best choice of floorings for you based on;  Your budget  Your preference  Your floor condition

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

In Besten Flooring, you are sure to find the perfect floor for your home, but where do you begin? We have developed this simple buying guide to get you started. Firstly, there are three major issues you should consider: Material – each type of floor has different compositions, characteristics, advantages, disadvantages and come in at different prices. This need to be considered carefully before selecting a product, our experienced staff would be delighted to discuss this with you and help you choose your floor type.  Colour/Style – the colour and style of your floorboards will significantly impact your entire room. The flooring can change the entire atmosphere, mood and lighting of your room. It is important to choose the correct colour and style to compliment the room’s brightness, size and interior décor. All floorboards have slight variations and may look different in your home when compared to the showroom. Besten Flooring offers FREE QUOTATIONS, where an experienced member of our team will visit your home with our ‘Mobile Showroom’ and allow you to view the floor in your own home. While you are choosing, he will measure and examine your house, before providing the right advice to suit your needs.  Budget – your budget acts as a barrier, limiting your selection choices. Each type of floor comes in at different prices. A basic guideline beginning from the most economical is as follows: Laminate, Vinyl, Bamboo, Engineered and Solid Timber (prices vary with each type of floor). At FloorVenue, we do everything within our power to help reduce those restrictions. We look after our valuable customers by providing competitive prices without compromising on the quality of the flooring. In fact, we can promise you a lower price than anyone else on any identical product of the same quality.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Celebrating the launch of Oneflare, a massive SALE will be held:  10% off Laminate Flooring Storewide off our already low prices  5% off Bamboo Flooring Storewide off our already low prices  5% off Timber Flooring Storewide off our already low prices

Question 12

What makes your pricing competitive?

Accepted Answer

Besten Flooring’s products are sourced from big brand local and global suppliers.  Besten Flooring provides professional service by experienced and diligent staffs. Besten Flooring offers competitive price on all products in the market. Besten Flooring insured and warranted all products and services Besten Flooring provides free after-sale services Besten Flooring provides Free Onsite Inspection and Quotation to satisfy your personal flooring needs.

Question 13

How do you normally charge for your service?

Accepted Answer

We normally charge per sqm for our flooring service. We also have minimum charge for timber flooring job.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Besten Flooring is Sydney’s leading specialty Timber Flooring Company embracing all timber flooring products from supply to installation.   We provide an extensive range of Pre-Finish Solid Timber (including Kempas, Merbau, Australia Black Butt, Pacific Black Butt, Oceanic Teak, Rose Wood, Australia Spotted Gum, Pacific Spotted Gum, Jatoba, Kranji, Oceanic Brushbox, Sydney Blue Gum, Tasmanian Oak and West Australia Jarrah etc), Raw Solid Timber, Floating Floors, Laminate Floors and Bamboo Floors. Whenever you choose the product from Besten Flooring, you can get the best price and quality of product for sure.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Besten Flooring have been in the Timber Flooring business for over 6 years and specialise in installing Timber Flooring.  We provide the following products and services:  •Solid Timber Flooring  •Bamboo Flooring  •Laminate Flooring  •Engineered Flooring  •Vinyl Flooring  •Floor Installation  •Floor Repair  •Sanding and Polish  •Wholesale to retailers and tradesmen  All our team members are fully qualified and experienced.  We only ever use top quality floors with a 20 year guarantee& all our work comes with a 5 year installation warranty.

BESTEN HOME CENTER GROUP PTY LTD

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