Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are comprehensively insured with Zurich. Our vehicles all carry the relevant Insurances and your consignment is also covered for loading and unloading by our Marine-cargo Transit Insurance. Storage Insurance is available via 3rd party.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Truth be told, I got into the Business to help out a friend. After helping to put some systems in place I found that I enjoyed the logistical challenges and the feeling of helping people to move forward with their lives.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A young lady who was the victim of abuse rang us pleading for assistance to move her and her children out of a dangerous situation at short notice. We were able to safely pick up her household items, hold them in storage for her until she found a new place and then deliver her things to the new premises. The look on the children's faces when they got their bikes back was all the thanks needed.

Question 4

What do you like most about your job?

Accepted Answer

We love helping people enter the next phase of their lives - whether it's moving to a new home, first home or dream home. It could be relocation for work or to be closer to family.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. "Are there any other costs?" 2. "What recourse do I have if I'm not satisfied?" 3. "Do you stand by your work?" 4. "What Industry Association's do you belong to?" 5. "Are you properly insured?"

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

"Can i get a fixed or hourly quote?" A. yes! "Will the price I pay at the end be different from the quote?" A. No, as long as the information you provide is accurate. "Can my friends and I help?" A. Your advice and input is appreciated but we're here to do the job for you, we'd prefer you relaxed while we get the job done."

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We've been operating for nearly 10 years as a separate entity in our own right and we have remained customer oriented - delivering value for service, high level's of professionalism and a commitment to our core principles. "We'll move the World for you"

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Experience, knowledge and Professionalism - We cater for relocations of all types and sizes. We can Relocate you from across town to interstate and beyond. Fully insured and ready to go.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

It makes our job easier and your estimate more accurate when; * We have a correct assessment of how many meters you need moved * We have the right pick up address and delivery address * Phone numbers where you can be reached during Business hours

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

You can save money through saving time. When we charge by the hour, it takes less time to safely load our truck if; * items are centralised * household items are packed in uniform box sizes and * unwanted larger items are sold or given away

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are happy to offer repeat customers a discount on our already competitive rates. If you move with us within 12 months of your last relocation we'll offer you a 10% discount on your next local Move.

Question 12

What makes your pricing competitive?

Accepted Answer

We have affiliates all over the Country in every major city. We are sub-contracted to the biggest privately owned Removals Company in Australia. We have the contacts, the routes and the experience to get the job done on time and on budget.

Question 13

How do you normally charge for your service?

Accepted Answer

We afford our Clients a great deal of flexibility in choosing how to pay for their service. Whether it's Bank Transfer, EFT (Visa Debit or Credit) or cash, pre arranged cheque and we even offer PayPal and American Express.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are the Container relocations Specialists. We use A-grade, wind, weather and water tight boxes from the leading National supplier. We also utilise Rail to get you delivered, promptly, safely and with a minimum of fuss.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are starting our 2nd decade in the Industry and have continued to go from strength to strength. We have grown to a size that accommodate all types of relocations and storage as well.

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