Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Bean There Tick That Pty Ltd is a fully insured business and the services conducted by Bean There Tick That is also fully insured. We are able to provide proof of insurance if requested.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Accounting is the backbone of a business as it enables foresight in to the success of business operations. It is not easy to begin or run a business without understanding its financial position.  Assisting individuals and SME's is something we are passionate about and enjoy helping others.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A client started out as an employee with a simple tax return.  The following year the employee became a contractor and then the business grew. After a couple of years the contractor registered for GST and as a company. Now employing others, the success of my client is very rewarding to see.

Question 4

What do you like most about your job?

Accepted Answer

I find client satisfaction and assisting with their successes to be very rewarding. Understanding our clients needs and assisting them through challenges.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Always ensure the professionals you are hiring are insured and have the correct qualifications. For instance, tax returns cannot be lodged directly to the ATO unless by a registered tax agent. This can be confirmed by searching the Tax Practitioners Board.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: How do the new tax changes affect me? A: We are able to consult with you and tailor our advice accordingly  Q: Is there anything I can do to lower my tax bill or increase my refund? A: There may be many ways to ensure you have the best possible tax position - ask us how!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are available by appointment anytime as we understand the needs of our clients may not be within traditional office hours. Our services are offered both online and in person to suit the needs of you or your business.Our clients come first working directly with the Director.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Individuality - We tailor our services to meet your individual or business needs. Flexibility - Appointments can be made in or outside of office hours either in person or online. Affordability - Our prices are reasonable and our quality is premium. Personal - Clients work directly with the Director

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of entity      - Individual, employee, sole trader, contractor, sub-contractor     - Partnership, Trust, Company, SMSF  Services Required - Tax, Accounting, Audit   A great understanding of the needs of our clients which ensures cost effective, quality services either in person or online.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Call us for a free quote save with our reasonable prices 2. Keep receipts for deductions, even if you are not sure.    - We can assist you with the ATO app ensuring you keep all of your deductions safe and easily accessible 3. If in doubt; ask first - great advice is key

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a free  no obligation initial business consultation (up to an hour) to understand how our services can be tailored to suit your needs.  When requested, we also offer free quotes.

Question 12

What makes your pricing competitive?

Accepted Answer

Our business model offers us to work efficiently and have lower overhead expenses compared to the traditional accounting firms.  Our tailored services ensures that you are receiving premium quality work to suit your needs saving you time and money.

Question 13

How do you normally charge for your service?

Accepted Answer

Our services are tailored to each of our clients individual or business needs dependent on whether the work is basic or complex.  Our quality of work is premium and our clients work directly with the director. Our prices are reasonable and we are able to meet in person or online We offer free quotes

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in basic to complex work for: * Individuals * Partnerships * Small to medium companies * Self managed super funds * Trusts * Trust account audits for real estate & solicitors

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

* Several years within the accounting & audit industry * Chartered accountant * Registered tax agent * Registered SMSF auditor * Worked with finance divisions of many industries increasing hands-on knowledge-base * Experience with property investors, tradespeople; professionals from basic to complex

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