Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

Fully

Question 4

How did you decide to get into your line of work?

Accepted Answer

we have a strong desire to help others navigate complex situations. With experience in both law and business management, we saw an opportunity to offer practical, client-focused legal services. This business allowed us to combine our passions for law with a commitment to supporting clients through personalized, accessible legal assistance. The ability to communicate in multiple languages further enables us to connect with and serve a diverse community.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

Recently, we represented a client wrongfully accused of theft. By rigorously defending their case, we not only proved their innocence but also secured the recovery of $5,500 in legal costs from the Department of Prosecutors. Achieving justice for our clients and alleviating their burdens is why we do what we do. Cases like this reinforce our commitment to providing thorough, effective legal representation for every client we serve.

Question 6

What do you like most about your job?

Accepted Answer

As a firm, what we enjoy most about our work is the opportunity to make a meaningful impact on our clients' lives. Whether it's achieving justice for someone wrongfully accused, helping families through difficult transitions, or supporting businesses in reaching their goals, we find great satisfaction in knowing we’ve helped our clients navigate complex legal challenges. We’re driven by a commitment to personalized service, which allows us to build strong relationships and deliver outcomes that truly matter to those we serve.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

When hiring a legal professional, we recommend asking the following questions to ensure you find the right fit:  What is your experience with cases similar to mine? This helps gauge their expertise in handling your specific legal needs. What is your approach to client communication? Understanding their communication style ensures it aligns with your preferences. What are the costs involved and how are they structured? Clear information on fees helps you budget and avoid surprises. Who will be handling my case? Knowing the team involved provides clarity on who will be your primary point of contact.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Here are some common questions clients ask us and our responses:  How long will my case take? Response: "The duration depends on the complexity and specifics of your case, but we will provide an estimated timeline during our initial consultation and keep you updated throughout."  What are your fees and payment options? Response: "We offer transparent fee structures and various payment options tailored to suit different client needs. During our first meeting, we will provide a clear breakdown of costs."  What should I expect during the legal process? Response: "We’ll walk you through each stage of the process, from initial consultation to resolution, so you know what to expect and can prepare accordingly."  What sets your firm apart from others? Response: "We combine legal expertise with business acumen, offer multilingual services, and provide personalized attention to ensure every client feels supported and understood."

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our firm’s reliability and trustworthiness stem from our commitment to client-focused service, transparency, and proven track record. With over 16 years of experience, we bring deep legal expertise combined with practical business insights, allowing us to offer strategic solutions that are tailored to each client’s unique needs. We also prioritize open communication, providing clear guidance and updates throughout every step of the legal process. Our clients can trust that we are dedicated to achieving the best possible outcomes while ensuring they feel supported and well-informed.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Clients should choose us over other providers because we offer a unique blend of extensive legal expertise, business management experience, and personalized service. We take the time to understand each client’s individual circumstances and tailor our approach to meet their specific needs. Our team is also multilingual, ensuring clear communication with clients from diverse backgrounds. Moreover, we are dedicated to achieving successful outcomes, as demonstrated by our track record, including cases where we have secured justice and even cost recoveries for our clients. We provide a supportive, transparent, and reliable partnership throughout the legal process.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate quote, we typically need the following information:  Case Details: A clear understanding of the legal matter, including any specific issues, goals, or challenges. Complexity of the Case: The scope and intricacies involved, as more complex cases may require additional resources. Timeline: Any time constraints or deadlines that may affect the process and resource allocation. Preferred Services: Specific services required, such as court representation, documentation, or consultations. Client’s Budget: Any budgetary considerations to help us tailor services accordingly.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Here are three tips for customers to save money before we start work on their case:  Organize Documentation: Gather and organize all relevant documents, such as contracts, correspondence, and records. This reduces time spent on document retrieval and preparation.  Clarify Goals: Clearly outline your objectives and desired outcomes. This allows us to focus on specific needs, minimizing unnecessary work and costs.  Prepare a List of Questions: Have a list of questions and concerns ready. This maximizes the efficiency of consultations, ensuring we address your priorities without additional meetings.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, we’re pleased to offer Oneflare customers a special promotion: a complimentary 30-minute consultation. This session allows us to discuss your legal needs, provide initial guidance, and explore how we can best assist you, all at no cost. It’s a great opportunity to get to know our team and understand our approach before committing. We look forward to helping you navigate your legal journey with personalized, professional support.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we offer transparent fee structures tailored to the specifics of each case, ensuring clients only pay for the services they truly need. Additionally, with our business management expertise, we efficiently manage resources and costs, which helps keep fees affordable. We also provide complimentary initial consultations, allowing clients to get started without upfront commitments. By focusing on delivering value and efficiency, we ensure that our clients receive high-quality, personalized legal support at a fair price.

Question 15

How do you normally charge for your service?

Accepted Answer

We charge based on the level of expertise required for your case. Our principal lawyer's rate is $660 per hour (including GST), reflecting extensive experience and leadership. Senior lawyers are available at $440 per hour (including GST), providing high-level expertise for complex matters. Junior lawyers are billed at $220 per hour (including GST), offering professional support for cases requiring less seniority. This tiered structure allows us to match the right level of expertise to your needs, ensuring quality service while keeping costs aligned with your specific requirements.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, our firm specializes in various areas of law, including commercial law, conveyancing, family law, criminal defense, and wills and estates. We are particularly adept at handling cases that require a blend of legal knowledge and business acumen, thanks to our team’s background in both legal practice and business management. Our multilingual capabilities also make us well-suited for clients needing clear, accessible legal support across diverse backgrounds. This diverse expertise allows us to address a broad range of legal needs effectively.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team at Balwyn Legal has over 16 years of experience in diverse areas of law, including commercial law, conveyancing, family law, criminal defense, and wills and estates. Our lawyers hold relevant legal qualifications and bring a unique blend of business management experience, enabling us to provide strategic and practical solutions. Additionally, we offer multilingual services to accommodate clients from various backgrounds. Our dedication to ongoing professional development ensures we stay up-to-date with legal changes, enhancing our ability to serve our clients effectively.

Balwyn Legal

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