Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

If you're not happy I'd always want to know - but I have never had anyone tell me they weren't happy yet - I do not need insurance but DO want happy clients! And I'd give a discount to any customer who recommends me to someone else.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I am a born artist but I didn't want to be a cliched POOR artist so this was a natural idea. I love being commercial and creative.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Gaining new customers is always a highlight for me so that would be my general comment on that, and I go out of my way to win a customer. I generally find they then are very loyal as my service and rates are so good.

Question 4

What do you like most about your job?

Accepted Answer

It is never boring and I love finding creative and economical solutions for my clients no matter what industry they are in.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Can I talk to you about my job first to ensure we understand each other and what I need to make the job smooth/cheaper/suitable for me. All jobs are so different. You can't expect to get a quote on something visual without discussing the job first. It's just not reasonable.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you do it yesterday please? No, but I can get onto it ASAP for you - we try to always help even if it's a tight deadline, although jobs are often better the more time you can spend on them.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

It's my ethic. I don't let people down. Do what I say I will. On time On budget Honest care about customers without them my business is nothing 20 years experience has taught me a lot!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I never let anyone down and am good at what I do with over 20 years experience

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

type of job (brochure etc)? Logo? size of art required (A4? A5?) Colours/ideas you have in mind? Number of pages as much information as you can give me - if you aren't sure, chat with me and I'll help

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

know what they want - not just what they don't want potentially have a look around at other similar jobs they've seen to get some ideas have all their content figured out (the less I have to do to organise the job, the better as this saves time and time is money)

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I'd be happy to offer any Oneflare customer 10% off their first job - based on quoted price. This includes artwork but not printing although I have access to economical printing services.

Question 12

What makes your pricing competitive?

Accepted Answer

I offer advertising agency and marketing type solutions at nowhere near the cost. This means small businesses CAN afford good advertising!

Question 13

How do you normally charge for your service?

Accepted Answer

$40-80 per hour but I'd prefer to quote on a job or talk about costs first with a client as there is always an affordable way of doing what the client wants without too many compromises.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All graphics, photo retouching is a speciality and digital imaging. I am a photoshop expert with over 20 years image manipulation having worked with some very high profile companies.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I never let clients down. I call, visit, meet and deliver work when I say I will. I do not miss deadlines and always try to give the client options they can afford. All people can afford good advertising. I am also a FABULOUSB photo retoucher and illlustrator.

AW Studios

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