Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

"Yes, we are a fully insured business, and we guarantee our work to ensure your complete satisfaction

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we do not require customers to share their COVID-19 vaccination status. We prioritize safety by following all recommended health guidelines during our services.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We take the health and safety of our clients and team members seriously. Our COVID-19 measures include:  Regular sanitization of tools and equipment. Wearing masks and maintaining social distancing during site visits. Minimizing physical contact and offering virtual consultations where possible. Monitoring the health of our staff to ensure no one works if they are unwell. We are committed to following all government guidelines to ensure a safe and smooth experience for everyone.

Question 4

How did you decide to get into your line of work?

Accepted Answer

"I've always had a passion for creating high-quality, lasting finishes that transform spaces. My interest in tiling and waterproofing started with a desire to combine both functionality and aesthetics in construction. Over time, I realized that ensuring durability and precision in these areas makes a significant difference in the overall quality of a project. This drove me to specialize in tiling and waterproofing, where I can deliver results that not only look great but stand the test of time

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

"One of my favorite customer stories involves a family who wanted to renovate their pool area to create a space where they could spend more quality time together. They had a vision of a stylish yet functional design, and we worked closely with them to bring it to life. Seeing their reaction when the project was completed – how happy and excited they were – was incredibly rewarding. They told us that the pool area had become the heart of their home, and it felt great knowing our work had made such a positive impact on their lives

Question 6

What do you like most about your job?

Accepted Answer

"What I enjoy most about my job is the transformation process – taking a space that needs improvement and turning it into something functional and beautiful. It’s incredibly satisfying to see the finished product and know that my work will make a lasting difference for my clients. I also love the hands-on nature of the job and the challenge of solving unique problems to deliver high-quality results.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you licensed? Can you show past work or references? What’s the project timeline? Do you provide a detailed quote? Is your work guaranteed? What safety measures do you follow? How do you handle unexpected issues? What are your payment terms?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

"We provide a detailed, transparent quote based on the scope of work. The cost includes materials, labor, and GST, with no hidden fees

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I believe what sets me apart is my commitment to quality and transparency. I have years of experience in tiling and waterproofing, and I take pride in delivering work that not only meets but exceeds client expectations. I'm fully licensed and insured, which adds a layer of security for my clients. I also maintain clear communication throughout the project, ensuring there are no surprises. My work is guaranteed, so you can trust that I'll stand by it even after the job is done

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers should hire me because of my proven track record of delivering high-quality, reliable work with attention to detail. I offer transparent pricing, a satisfaction guarantee, and personalized service tailored to each project. My experience, commitment to safety, and dedication to clear communication ensure that you’ll receive exceptional results and a smooth experience from start to finish.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Project Scope: Detailed description of the work required. Measurements: Accurate dimensions of the area to be worked on. Materials: Type and quantity of materials needed. Access: Any site-specific access issues or requirements. Timeline: Expected start date and project duration. Additional Services: Any extra services or specific requirements. Budget: Your budget or cost expectations, if any. These details help ensure the quote is precise and tailored to your needs

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Prepare the Site: Remove any existing materials or obstacles yourself to reduce labor costs and streamline the process.  Choose Standard Materials: Opt for readily available, standard materials instead of custom or premium options to keep costs lower.  Plan Ahead: Finalize your design and requirements before starting the project to avoid changes that can increase costs and delay the project

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

"We're pleased to offer Oneflare customers a 10% discount on their first project with us. Additionally, if you refer a friend or family member who books a service, you’ll receive a $100 credit towards your next project. Contact us to learn more and take advantage of these exclusive offers!

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive due to our efficient project management, quality materials, and skilled workmanship. We offer transparent and detailed quotes to ensure there are no hidden costs. By maintaining strong relationships with suppliers and optimizing our processes, we can provide high-quality services at a fair price while still delivering exceptional value

Question 15

How do you normally charge for your service?

Accepted Answer

We typically charge for our services based on the scope of the project, including factors such as size, complexity, and materials used. We provide a detailed written quote that outlines all costs upfront, including labor, materials, and any additional charges. This ensures transparency and helps you understand exactly what you're paying for.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, I specialize in high-quality tiling and waterproofing services. This includes:  Precision Tiling: Expert installation of various types of tiles, including ceramic, porcelain, and natural stone, with a focus on detailed craftsmanship and durability. Advanced Waterproofing: Application of advanced waterproofing solutions to protect areas like pools and bathrooms from water damage, ensuring long-lasting results and preventing leaks. My specialization ensures that I provide top-notch services in these areas, delivering exceptional results and reliability

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have extensive experience in tiling and waterproofing, backed by formal training and industry certifications. My skills include precise tile installation, advanced waterproofing techniques, and project management. I’m committed to staying updated with the latest industry standards and technologies to ensure the highest quality of work. My hands-on experience and professional qualifications make me well-equipped to handle your project with expertise and efficiency.

Streamline Tilling and Waterproofing Pty Ltd

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