Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All our artificial grass products come with a 7 year manufactueres warranty. We cover our workmanship with a 12 months warranty, which means we repair your grass for the first year if necessary.

Question 2

What do you like most about your job?

Accepted Answer

Meeting new people and the feeling of accomplishment after completing an installation. Also the positive feedback we get from all our customers and working outdoors every day.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Who are you talking to? - Think about whether a professional landscaper is consulting you or a salesman who is hoping for their     commission.  2. What is the quality of the product? - Only use Australian made produce with an "Australian Made" label on the samples. 3. How experienced are the installers? - Experience is crucial when it comes to a perfect finish. 4. How realistic is the price? - Always get at least three quotes from different businesses to compare.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Where can artificial turf be laid? Our high quality synthetic lawn can be used on almost any surface. Existing lawn replacement, concrete, pavers, tiles, timber decking and asphalt are just some of the examples.   Does artificial lawn require maintenance? Our landscaping grass is truly maintenance free, you just need to remove debris and leaves to maintain and enjoy a beautiful garden for many years. Cleaning can be achieved with a brush or leaf blower. You never need to water, mow or roll, your garden just sits there and serves you!   How long will the installation take? This is dependent on many factors including the size of the area needing to be covered and the access to the site. Small jobs can be completed within a day.   Does synthetic grass allow water through? Yes, the grass is porous, holes in the backing allow free draining.   How long will artificial lawn last? Artificial grass in intensively used sports areas will last approximately 10 years. Up to twice this can be expected in a leisure environment.  Is artificial grass suitable for kids? Yes, we have surfaces that differ in pile height. The taller the pile the softer the lawn or you may choose a short pile surface for ball games. We also have surfaces that have a soft, smooth feel that do not burn the children if they slide. Tufted surfaces are good for children as the tuft acts like a shock pad which cushions a child's fall.   Is it pet friendly? Yes!! The grass has a strong latex backing. We also lightly sand the surface after installation to cover the backing and add further protection.   Does synthetic lawn fade? No, all our grasses are completely UV stable and do not fade.   Is the artificial grass guaranteed? Yes, all our products are backed by a 7 years manufacturer’s warranty.   Is artificial lawn environmentally friendly? Yes, Artificial Lawn does not need to be watered like real grass. Additionally chemical fertilisers and weed killers are not needed. Your carbon footprint will also be reduced without the weekly use of a lawnmower.   What areas of Sydney do you service? We service all of the Sydney metro area including the Hills district, North Sydney, South Sydney, Western Sydney and Eastern Sydney as well as the Blue Mountains, Illawarra and Wollongong.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At Australian Synthetic Lawns we believe in honesty and no pressure sales. All our quotes are undertaken by professionally trained structural landscapers (not salesmen!) to ensure that you receive a fair and realistic quotation. We are certain that we can provide you with the best quality synthetic grass solutions for a competitive and fair price.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

At Australian Synthetic Lawns we believe in quality products and quality service. We put a great emphasis on excellent service and our overall aim is to continue installing high quality, Australian manufactured products at competitive rates. By working with Australia’s number one artificial grass manufacturer, we can offer you a great variety of high quality, long lasting and realistic synthetic turf options.   At Australian Synthetic Lawns we believe in honesty and no pressure sales. All consultation will be undertaken by a professional (NOT by a salesperson).

Question 7

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Australian Synthetic Lawns specialise in the installation of artificial turf, which is an easy and affordable alternative to natural grass. Benefits include:  - Artificial Turf can be a better solution when the environment is particularly hostile to natural grass.    An arid environment or one where there is little natural light are examples.  - Artificial Turf can withstand significantly more use than natural grass and can therefore be used much   more frequently.  - Very low maintenance required compared to natural grass  - Our Artificial Turf is eco-friendly because it avoids the use of chemicals, cuts water usage dramatically,    and the synthetic material can be recycled.  - Suitable for roof gardens and swimming pool surrounds.  - No mowing, no watering, no pesticides, no fertilising

Question 8

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team of professionals are fully trained in all facets of synthetic grass installations and deliver the very highest of finish having worked in the industry for more than 15 years. We are so confident in our work that we will repair your job for free if you are not 100% happy with it.

Australian Synthetic Lawns

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