Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a fully registered business and we do provide guarantees for service. You can find out more regarding our "no fix no fee" policy on our website.

Question 2

What do you like most about your job?

Accepted Answer

We love helping people get the most out of using their computers and devices. We don't just offer repairs, but also tutoring and advice as well.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The awards we have won, as well as our testimonials and praise from previous customers help verify that we are reliable and trustworthy.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Many companies say that offer great customer service - we have actually won awards for it. We love helping every day people with their computer repair and website needs. We provide easy to understand and honest advice to all of our customers.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Our technicians are highly qualified and can fix issues as fast as they can possibly be fixed. Most problems we encounter can usually be fixed in around 1 hour. However, it can be very difficult to provide a quote for work, and we believe the fairest system is to charge for our time.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Money Saving Tips:  1. Make sure you write down the exact wording of any problems or errors you are receiving. 2. Make sure your computer is turned on (if it still starts) so we can get straight to work. 3. Consider having the job done with remote support , which is available at a lower rate.

Question 7

What makes your pricing competitive?

Accepted Answer

All of our technicians are highly trained and qualified professionals. We do not do this work as a "hobby" and we are constantly improving our knowledge, skills and abilities. We have won more awards for our customer service than any other I.T company in Australia.

Question 8

How do you normally charge for your service?

Accepted Answer

We believe charging for our time is the fairest way to bill for our service. We do not charge call out fees or travel charges, and only charge for the time someone is assisting you. For website development, we quote for the entire job.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Windows based computers, and our target market are usually every day home users who need a hand. We are able to work with most makes and models of computers. We are also able to create stunning, modern and professional websites for small business customers.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been in the I.T industry since 2005. Our staff having varying qualifications from I.T degrees, TAFE certificates to industry specific courses such as Microsoft's MSCE training.

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