Question 1

How did you decide to get into your line of work?

Accepted Answer

A good friend of mine is a  carpet cleaning contractor and he often mentioned that he would like if we could go into business together , so after getting injured at work i decided i would take him up on the offer , and thats how i started .

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

my wife took a late booking for me on my birthday and i was not very enthusiastic about doing it but its all part of the job so i went along to the address and rang the bell and it turned out it was a surprise birthday party for me at one of my friends houses , really funny and a nice surprise

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common Question that we are asked is  " how much will this cost " That's a fair question and and we do offer value for money but also people should ask what steps are involved in the cleaning i.e. do you pre vac or agitate  the carpets and do you use environmentally  friendly chemicals , yes we do

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We do not promise miracles to our custumers , but we do promise to go the extra mile to make sure that they are happy with the results that they get when we are finished . The custumer is always right !!!

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We offer a Professional value for money service without cutting corners . Our services include a powerful Pre vacuuming of all carpets and also agitation of the carpet to help the cleaning agents absorb fully into the carpet and a deep clean with powerful modern equipment and then buff dry and finally apply our dirt resistant spray to keep your carpet cleaner for longer

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We discuss all the available services that we provide  with our clients to help the client  decide what service is best suited to their needs   We then quote the client with the best price we can offer

Question 7

How do you normally charge for your service?

Accepted Answer

We charge all of our customers on an individual basis with a customized price calculated on each individuals needs and requirements .  By doing customizes quotes all clients benefit with a fair and value for money quote

Question 8

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

our everyday experience is valuable to cover the wide variety of work that comes our way but we also have properly trained staff with level 111 training who are experienced in all aspects of carpet and upholstery cleaning

Aussie Carpet Clean

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