Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes! We are fully insured and provide warranty on all repair jobs, so if something happens down the line, we can help.

Question 2

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1 - How long does a repair take? Repair turn around time is typically 2-3 business days.  2 - Is there a diagnostics fee? We typically don't charge a diagnostics fee, and if we are unable to successfully repair your device, there is no charge. 3 - Is there a warranty for repairs? Yes!

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We stock parts for devices that come in regularly, this helps to reduce our turnaround time so you can get your device back faster.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

We have a fast turn-around of 2-3 business days, we provide a warranty of up to 3 months - and if we can't fix it, there is no charge.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1 - What kind of device you have 2 - The exact issue if possible, and any steps to reproduce the issue 3 - Has there been any physical damage or liquid damage

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If you mail in your device for repair, please ensure it is packed safely so there is no chance of any damage during transit. Give us a call or text so we can discuss the issue with you, and we'll often get you to try a few troubleshooting steps to confirm we need to look at it.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you bring multiple devices in for repair, we can offer a discount of 10-20%, and we reward future loyalty for bringing your device(s) to us.

Question 8

What makes your pricing competitive?

Accepted Answer

We have a wide range parts that we buy in bulk or remanufacture for re-use. We also have not skimped on equipment quality, which allows us to perform detailed repairs and save you time and money.

Question 9

How do you normally charge for your service?

Accepted Answer

We typically don't charge a diagnostics fee, and if we are unable to successfully repair your device, there is no charge. Most services have a flat rate, with the exception of some multi-failure repairs.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in micro-soldering electronic repairs and video game console & accessory repairs. We also provide custom solutions for Audio Visual.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over 10 years experience in Audio Visual, I have operated venues & theatres around South Australia, as well as worked in recording studios designing custom cabling solutions as a technician.

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