Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured for public liability to 20 million ensuring any possible damage to property or persons is covered.

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you qualified? How long have you been in the industry? And do you work to Australian standards for tree removal and pruning?

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

We genuinely care that we deliver the service you requested and expect, we ensure our communication and quoting is thorough and you are happy with our work. Trees are our passion and we want your trees to be maintained, safe and healthy or if necessary safely removed.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

9 times out of 10 we will require a site inspection so as to make the best assessment of what is required and the logistics of the job. The client does not always need to be on site for this inspection if they are available to call via phone to clarify any questions we may have.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Be clear on exactly what works you require, off to make any arrangements you can for ease of access during works.

Question 6

What makes your pricing competitive?

Accepted Answer

We ensure we gain a thorough understanding of the clients requirements so as to quote on exactly what they require. We strive to work efficiently so as to complete the job in a timely manner that ensures value for money. Our pricing also reflects our safety standards and professional approach

Question 7

How do you normally charge for your service?

Accepted Answer

We usually quote each job as a complete package, however for some larger jobs we may work on a set day rate.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We service all aspects of tree removal, especially removals requiring rigging or trees pruned to Australian standards ensuring their health and structural integrity

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team consists of Arborists who rang from Cert IV to Cert III and also apprentices who are completing their training on the job. We always ensure our teams consists of a range of skill levels to ensure a safe professional job along with learning and skill sharing in the trade.

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