Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have all insurances which needs to perform the job and we guarantee our work. and give customer 30 days warranty of the job

Question 2

What do you like most about your job?

Accepted Answer

I like to meet peoples and listen their problem and I always keen to solve the problem and make my clients happy.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customer should ask is the Technician has insurance and how long he is in the IT industry and how he diagnose the problem.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers ask about the cost for the service and how long it will take to finish. We explains the customer in briefly about the solutions and give them an approximately time.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My clients are my on going work, and in our business our customers refer us to their friends. (word of mouth) So trust and honesty plays a big part.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Are you tired of unplugging your PC and taking it to a repair shop every time you have a problem, and then having to wait up to a week to get it back? We come to you and solve your computer headaches. We offer a same day repair service in most areas.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What is the problem?

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1- Explains exactly about the problem. 2- Must have a back up of the files and folders 3- Must have all password handy

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I can give an offer to Oneflare customers to remove viruses and malware from their computers and give them a report about the machine @ price of $99.

Question 10

What makes your pricing competitive?

Accepted Answer

WHY CHOOSE Us? Trusted Name Experience professionals Trained technicians Australia wide network No call out fee* Hourly Rates* Flat service fee*

Question 11

How do you normally charge for your service?

Accepted Answer

I charged hourly rate but in some cases I give fixed price quote depend on the nature of the problem.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

WHAT WE CAN DO FOR YOU: Computer Repairs Virus & Spyware removal Computer Upgrades New Computer set-up Internet Security Data Recovery Computer Tune-up Broadband Internet set-up Wireless Network set-up

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have more than 10 years experience in IT. I have worked with different organisation a Computer Programmer, Help Desk Support and IT Consultant. I have Bachelor Degree in Commerce and an Advance Diploma in Computer Science.

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