Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, I am insured, you have to be to be a tax agent. I gaurentee my work. I have no problems

Question 2

How did you decide to get into your line of work?

Accepted Answer

When i orignally left University, i went into Corporate insolvency for me it did not sit well telling clients of administered companies they were unlikely to receive any payment. So i took up the opportunity of what i learnt in insolvency i.e clients exposed to business risk and try vary means to minimise business risk and to create efficient business structures.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Some of the simple ones are the best,  After reviewing a clients file i relaised that the previous accountant had simply missed prior years carry forward losses in their calculation. Big $$$ Finding exemptions in legilations enabling greater utilisation of the tax laws.

Question 4

What do you like most about your job?

Accepted Answer

Helping People Understanding the Australian Taxation System and interpreting the legislation for their specific requirements.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do they have the relevant qualifications? Have they a Chartered Accountant or CPA or studying towards it? How many years have they been practicing for? What professional Memberships do they hold?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How do i not pay tax? Reply  Tax is a measured by profit, the greater the profit the greater the tax, hence the more tax your paying the more money your making!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Pride ourselves on our professionalism,Honesty and Integrity.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

At ABA, You speak with the Principal/Partners you dont get shifted off to someone else. They are resposible to you not an employee of theirs. We are putting the "Service" back into a professional Industry. You go to the doctor, lawyer other accountants you feel as though you are on their time, At ABA were are here to advse you.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How much data needs to be processed? To do this i require to review summary spreadsheets, or alternatively Bank statements, Accounting Software(MYOB)

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Providing clear and accurate records to process your information. The more information we have to sort through and search for the longer it takes, Therefore providing a covering letter and summary of source data makes it extremely efficient and quite cost effective and will be reflected in the price.

Question 11

What makes your pricing competitive?

Accepted Answer

We believe good advice should be accessable to all and hence have priced accordingly, Hence our pricing structure is one which is well below average as we do not use the traditional Multiplier system as Accountants and lawyers use.

Question 12

How do you normally charge for your service?

Accepted Answer

Hourly rates for processing information, fixed fees for Individual Tax returns with add ons

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

A bit of a furphy here, Accounting standards an taxation law in Australia mean that its nearly irrelevant what exposure you have had to a specific industry. It means you have to research the tax treatement of a specific deduction or structure, when Accountants say they specialise in it, it normally means they are comfortable in advising in "one" industry. As they are all over the legislation in that one specific need or recently reviewed it.The same legilation and rulings exist for every accountant..

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our Accountants have either finished or studying towards there Chartered Accountants or equivilent. They are all tertiary qualified with 15 years of combined working experience in Public Practice. They have experience in Company, Partnerships, Trust, SMSF and high net wealth Individuals.

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