Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are an insured company. We have public liability and business insurance. we certainly guarantee our work and build within the victorian regulations. We provide a guarantee with the receipt once the job is completed.

Question 2

What do you like most about your job?

Accepted Answer

The enjoyment of working outdoors and being able to bring the customers ideas and visions to life and also making the customer happy with the final product as per requested.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

The customer should ask what the tradesman thinks of the job, like whats the best way to do it, there professional opinion on tackling the job, and maybe if they have done this specific job before.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

depending on what needs to be done there are a few things that need to be established. For a front fence for example we need to know the length, the height, and the width and also how many piers there will be if any.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

there are a few ways. if it is a repair job and the existing bricks are going to be used the customer can clean the bricks from the old mortar themselves. Cut surrounding trees down if they are in the way of new fences or retaining walls, and basically just have a clean site with easy access.

Question 6

What makes your pricing competitive?

Accepted Answer

Knowing how to quote accurately and avoiding wastage whilst knowing where to buy quality materials at competitive prices. Also being competitve with what we charge for the labour we provide.

Question 7

How do you normally charge for your service?

Accepted Answer

Normally we take a look at the job and give a quote inclusive of all labour and materials without any extra charges later on. We provide a breakdown of what everything is going to cost and show alternative materials that vary with price. Payment methods can be agreed with the customer whether its by  cheque or bank deposit.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We do specialize in repair work to existing brick and blockwork. We also do a lot of front fences and retaining walls from digging the foundations to pouring the concrete, to laying the bricks and to acid washing it at the end.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been qualified for the last 14 years, we have worked in both the commercial and domestic industry of our trade and there isnt much that we dont have experience with.

Ausbrick & Blocklaying

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