Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have over 25 years experience in the tree service industry in the Central Coast, Hunter and Sydney regions. Argonauts Tree Service was also a winner in the Central Coast Business Awards, and we are a founding member of the Tree Contractors Association. We have 20 Million Dollars Public Liability and abide by all Government OHS rules & regulations. We are totally insured.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

"The boys did a fantastic job. They hooked in; cleaned up; looks great!" What a great brunch of guys you have working for you. Will recomend you too everybody.. Regards Michael T Wamberal

Question 3

What do you like most about your job?

Accepted Answer

Customer Service and making people happy. A job well done and site left clean. Customers recommendations. Training my staff to do the best and safest job possible

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is the company your thinking of useing staff of fully accredited Tree Surgeons, with Certificate 2 and 3 in Arboriculture.  What is your safety record?  Are you insured?,  What is you lost time injuries?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Does your insurance cover our property against any damage that may occur during the tree work? Yes, our insurance does cover you if any damage is caused during the removal of trees on your property.  Can problem trees be removed without too much damage to the surrounding landscaping?  On some sites it may be very difficult to avoid minor damage to surrounding plants, however this is kept to a minimum with the care of our team.  Can your team remove very large and problematic trees? Argonauts have access to plant and equipment to deal with all situations so we can handle any tree challenges that you may have.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have over 25 years experience in the tree service industry in the Central Coast, Hunter and Sydney regions.  Argonauts Tree Service was also a winner in the Central Coast Business Awards, and we are a founding member of the Tree Contractors Association.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Argonauts Tree Service has a staff of fully accredited Tree Surgeons, with Certificate 2 and 3 in Arboriculture.  With a reputation for exceptional customer service and meeting our clients’ needs, our goal is to become a market leader in tree services and to continue to grow our 25 year-old business with innovative and up-to-date processes and our existing outstanding safety record.  We provide our entire workforce with up-to-date training to enable them to perform their work to excellent standards and ensure that each team member fully understands their responsibilities to meet the customer’s requirements and exceed their expectations.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Does your insurance cover our property against any damage that may occur during the tree work? Yes, our insurance does cover you if any damage is caused during the removal of trees on your property. Can problem trees be removed without too much damage to the surrounding landscaping? On some sites it may be very difficult to avoid minor damage to surrounding plants, however this is kept to a minimum with the care of our team. Can your team remove very large and problematic trees? Argonauts have access to plant and equipment to deal with all situations so we can handle any tree challenges that you may have. Does Argonauts remove all tree refuse from the site? Recycling is extremely important to us, Argonauts remove all tree refuse in an environmentally friendly manner. All refuse is chipped or cut into firewood where possible.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Does your insurance cover our property against any damage that may occur during the tree work? Yes, our insurance does cover you if any damage is caused during the removal of trees on your property.  Can problem trees be removed without too much damage to the surrounding landscaping?  On some sites it may be very difficult to avoid minor damage to surrounding plants, however this is kept to a minimum with the care of our team.  Can your team remove very large and problematic trees? Argonauts have access to plant and equipment to deal with all situations so we can handle any tree challenges that you may have.  Does Argonauts remove all tree refuse from the site? Recycling is extremely important to us, Argonauts remove all tree refuse in an environmentally friendly manner. All refuse is chipped or cut into firewood where possible.

Question 10

What makes your pricing competitive?

Accepted Answer

When removing trees or carrying out structural tree removal services, we always seek to minimise disruption and environmental impact. Argonauts removes large branches and timbers from trees in a low impact manner, as well as removing large timber or logs from your property without damaging the immediate area, Argonauts Tree Service use our four wheel drive 7 ton Citi Crane when possible for low impact tree removals. The added benefit with this is that the cost of the work is often reduced compared to doing the whole job by hand  This is an integral part of our total tree removal service, to provide you with peace of mind that we have the skills, experience and equipment to provide you with a comprehensive and safe service with minimal impact to you, your neighbours and the surrounding area.

Question 11

How do you normally charge for your service?

Accepted Answer

For Help and Advice on Any Aspect of Tree Services, Get in Touch!  To discuss your requirements, get some free advice, arrange a free inspection and a no-obligation quotation if work is required on any of our services:      Tree Pruning     Tree Removal     Stump Grinding     Wood Chipping     Block Clearing     Firewood Provision  You can call us Direct, or Use our website inquiry from for more infomation

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Trees are a wonderful addition to any garden, grounds or public area, providing shade, natural beauty and benefiting the environment. They can also represent a significant danger to you, your family and your property if not taken care of. From time to time, a tree may need pruning for many reasons:      To remove diseased or weather-damaged branches.     To remove branches that may have become dangerous.     If your tree is overhanging buildings.     Removal of deadwood.     If a tree is crossing a property boundary.     To shape a tree for aesthetic purposes, improve balance.     To remove lower branches to prevent children swinging or playing in them.     To strike the right balance between providing shade and being safe.  When it comes to inspecting for damage, there are a few ‘warning signs’ which you may be able to see yourself:      Are there unusual bulges in the trunk or forks of the branches?     Is there running sap on the bark of the tree?     Are the forks of the branches cracked or splitting?     Is there any bracket fungus?     Is the tree dropping branches or leaves out of season?  Expert pruning is important in developing a strong tree, as well as improving a tree’s looks. Trees that are pruned from a young age will require less corrective pruning when they mature. However, all is not lost for older trees. We are experienced in corrective maintenance and can assist you in making your trees safe and attractive, whatever their age.  Tree Removal  Cutting a tree down completely is almost always a last resort – no-one wants to cut a healthy tree down, but sometimes a tree can become a danger to people and property.It’s also a hazardous activity which requires the right skills and equipment to be carried out effectively and safely.  Stump Grinding Tree stumps can be a nuisance, whether they’re in the way of a new lawn or patio, or at risk of regrowth. Many property owners choose to have their tree stumps ground to avoid any future re-growth or to avoid a rotting stump becoming infested with white ants or other potentially harmful pests. It also reduces the risk of a trip hazard.  Having a stump ground after the removal of a tree can also increase yard space and can make a useful space for replanting trees in the future. We grind out the stump and surface roots to approximately 250mm to 300mm below the existing ground level.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our on-going in house training programme ensures we maintain the highest possible standards and constantly increase our capabilities as a company.  All our staff are trained in the Pruning of Amenity Trees and the Amenity Tree Code of Practice.  Our industry expects the highest of standards, but we see these as a base minimum, not as an aspirational point.  We naturally hold all appropriate certification for our work, and this is reviewed and updated on a regular basis as a matter of course. Our qualified and experienced Arborists provide expertise and benchmark techniques for our industry.

Argonauts Tree & Timber Service

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