Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Because your project is mostly completed before you pay, much of the risk of starting up a website are removed entirely. We guarantee all of our work, but just in case, you won't pay one cent until you approve the design.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My passion for all of this started when I was very young, around 7 years old with my first Compaq Presario computer. Born in Silicon Valley, the birthplace of the tech revolution, I could hardly escape the emergence of technology and its crazy popularity.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of my favourite client stories is an ongoing one: helping newly settled immigrants start their online businesses. I enjoy helping people on a budget, and more importantly, delivering a positive experience that makes the digital world a little more approachable for those who aren't tech savvy.

Question 4

What do you like most about your job?

Accepted Answer

I love the freedom to choose my own hours and work from anywhere in the world. Having the ability to mix design and logic is also another big plus. Many competitors in my field can only do one or the other, so being able to delve a bit into all of these fields keeps every day interesting.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How do I know whether or not it's even worth having a website? Isn't social media enough? What's the difference between services like Wix and what you're offering?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. How much does it cost to build and own a website?  Website pricing can be very confusing, as you can get something for virtually any price point. Whether it’s a site builder for a monthly fee like Wix or Squarespace, or an agency, which can charge upwards of $5000 AUD. Filtering out the noise would be nice, and that’s exactly a part of the experience in working with someone like me who has used every builder out there, has agency experience, and knows the strengths and weaknesses of both.  Our price points come in somewhere in between the two, but is definitely lower than a typical agency rate. On average, we can build a professional 10 page website for with a budget of approximately $1200 AUD. The full range of of price model is $800 for super basic to $4000 + for more advanced projects based on functionalities, page count, and performance requirements.  All projects are built using an estimated hourly rate, with the diffence being handled at the end of a project, meaning you can go slightly over or under your initial estimate.  2. Should I buy my own domain and hosting and/or can you provide this?  We would advise that if you haven’t done this already, please refrain from purchasing a hosting plan before commencing a project with us. Purchasing the domain on your own is recommended, but we can also do it for you if that is your preference.  All websites are built on our own cloud based servers backed by industry leaders like Google Cloud, AWS, and Vultr. As hosting can be managed by us in this way, we are able to extend other important services with every website build including fast technical support, routine updates, reliable daily backups, and state of the art security.  Your hosting rate is based on the projected size and volume of traffic your website will have, as more traffic requires more power. All projects are fully scalable as well, meaning you can request more resources like CPU or Memory, or just have a dedicated server that isn’t shared with anyone else.  5. What other services do you provide (e.g. SEO, marketing, copywriting, etc.)?  Our core services include: Full website migrations from other WordPress platforms or some others by request, (e.g. Business Catalyst) Cloud based hosting solutions Website development & troubleshooting Web design and image formatting for web use Responsive design and testing for all pages On-page SEO optimisation, including performance metrics Keyword research and tracking Google Analytics implementation for standard and ecommerce web builds Third-party integrations for services like MailChimp, Stripe, booking software, etc. We also collaborate with and can recommend services for: Website training to ensure that editing your website is as easy as possible after it goes live Graphics design, including logos, print, and other brand assets Online marketing (e.g. Google Adwords, Facebook Ads, etc.)

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our clients love us for the work we do, but we're also highly regarded for our open-door communication and honest. There are never charges here or there along the way or surprises that you don't see coming. We always look out for you.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Whether it's designing your company logo, improving your existing website, or creating an entirely new face for your online presence - we can do it. Count on us to point you in the right direction & launch a successful website that reaches its audience.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Logo / Branding, Content, Business Plan, Photography (if any), Objectives, Colour Scheme, External Website References, Budget. All of these will allow me to accurately scope a fair price upfront.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To even begin a website, we need to have a brand. You should have a logo prior to building a website as it influences the direction of the entire project. We do have graphics designers that we can recommend if you lack your own (or require a redesign).

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

New websites over $800 in value can get $100 off the total project cost. Make sure to mention the reference during the web design process so you don't miss out!

Question 12

What makes your pricing competitive?

Accepted Answer

By cutting out extra Graphic Designers, SEO analysts, Marketing, Sales, etc., you'll be happily surprised to discover how much more you can get for less.

Question 13

How do you normally charge for your service?

Accepted Answer

Primarily I charge a per hour rate (in 15 minute blocks), discounted slightly for existing customers and bigger projects. Extras, if required, are typically included to minimise delays.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

My pledge to you is to create something that you love, while making it usable, long-lasting, & easy to understand. Although I excel at Design and Development, I'm also here to make sure you get the best experience possible through training, support, and intuitive UI design.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I’ve been working on building, maintaining, supporting, improving, & marketing websites for nearly 7 years now. My computing experience is a a bit more extensive, with approximately 15+ of advanced / intermediate programming of many different computing languages (Javascript, PHP, HTML5/CSS)

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