Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured and you can see our insurances and licenses on our profile. Fifty per cent of our work is Government so we are audited every 12 months with updating our insurances, chemicals and technicians.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Always been interested in insects and the environment - at one stage held the record for the largest cockroach in Australia (Guinness book of records 1998) 7.9cms.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Had a unit I serviced for German Cockroaches - the woman has a small business working from home and boxes are continually brought in. The unit was very clean and she couldn't work out why she has these German Cockroaches. The boxes were bringing in these Cockroaches so now she leaves boxes outside

Question 4

What do you like most about your job?

Accepted Answer

All Antibug staff have passion to understand insects and the environment to reduce where possible chemical spraying and introduce more physical barriers eg reducing mulch around their house, water leaks - because water leaks encourages insect problems.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

All customers should ask are you insured first then how many years experience. Ask whether it was a computer course or a Tafe course. All Antibug staff are Tafe qualified.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The first thing customers usually ask are the Chemicals safe. All the chemicals that Antibug use are pyrethrin which are safe for you, your family, pets and the environment.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We wouldn't be in business for 38 years if we didn't know our work. Always driving to improve technology, chemicals and constantly training technicians to be better at their work. All staff have completed the Working With Children and National Criminal History Check.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have been in business for over 38 years, all technicians are knowledgeable and skilled and all have over 30 years experience. Safe chemicals. We have a lot of experience because of our contracts eg Tresillian Family Care Centres, Nepean Hospital, Blacktown City Council.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know location, size of house, Bearers and Joist or concrete slab, flat or pitched roof. Landscaping - retainer walls and trees

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Clean the areas up eg kitchen areas - remove everything out of cupboards. 2. Wash floors and vacuum 3. Evidence of droppings or spiders that you have caught.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can give a 10 per cent off all house hold pests problems eg ants, cockroaches, webbing spiders, silver fish, rodents, weevils, bed bugs.

Question 12

What makes your pricing competitive?

Accepted Answer

Paying for experience of over 30 years, free quotes and also can give advice to solve problems long term - may not need Pest Control it may only need repairs to house eg possums blocking of holes and trim trees. all work guaranteed.

Question 13

How do you normally charge for your service?

Accepted Answer

Services can be charged by Mastercard, Visa, cheques or we can send out a 7 day or 14 day account depending on the situation. Preferred that accounts are paid COD.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Termite Treatments which include thermal cameras, borescopes, Sniffer dogs and a Carbon dioxide unit which we can probe into cavities. Termites are the biggest omission of Co2 in the world.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All Tafe Qualified, up to date with WHS, constantly updated with technology, chemicals and equipment. Our company has policies with regards to the Environment.

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