Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are

Question 2

What do you like most about your job?

Accepted Answer

That we leave our clients happy with their experience with us. It is the satisfaction of providing our clients with fantastic services that drives our business.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

What guarantees they have and if they carry the right insurance. At COMMAND we cover both areas by providing a super guarantee and carry all the relevant insurances

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you guarantee your service and our response is a resounding 'YES' We take pride in the services we offer and stand by what we give our clients. After all it is our clients who will recommend us if we do the job right

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We carry a wealth of experience, a family owned and operated business and have respect and humility in how we conduct ourselves with our clients. We are tentative to our clients needs and strive to ensure we leave them with a smiling face

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are reliable with over a decade experience and guarantee our services. We carry the right tools for the right job and not afraid to tell our clients what our limitations are. We stand by what we offer our clients

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Give as much as information as possible about the site that the work is being carried out. This will allow us to quote properly and reduce any nasty surprises. Sometimes the littlest things can make the biggest difference

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Look for areas that you can address which will minimize our time spent on site reducing your expense Leave the tedious tasks to the professionals as we are fully trained to do the job right in the shorted possible time Provide as much access as possible for us to complete the task in the shortest possible time

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Currently we have a special offer for Carpet Cleaning where we offer 4 rooms for $110  with FREE general stain removal and deodorizing. We use truck mount machines for a quicker drying time and excellent result

Question 10

What makes your pricing competitive?

Accepted Answer

We have priced ourselves in the mid-range of the industry prices enabling us to offer superior service that doesn't cost you an arm or leg

Question 11

How do you normally charge for your service?

Accepted Answer

We charge our services on a job by job basis so it is vital that you give us as much information as possible about the premises we will be conducting our services.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Residential, Commercial & Industrial Services are our specialty with Corporate being our number one. We also offer a comprehensive service to the building & construction sector

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over a decade in the industry and soon to be ISO Certified which relates to a competent and professional outfit for a family business. We rather keep it simple using the right chemical with the right person for the right job

The COMMAND Group

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