Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All Work carried out is unconditionally guaranteed for 12 month. All frameless shower fittings will come with an unconditional 3 year warranty and above all, we are fully insured and use our own fully qualified installers.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I love working with people. I love working with my hands and above all else enjoy working to achieve perfection. Nothing makes me more happy than seeing a plan and project come to a successful conclusion.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We offer clients a product to clean lime and soap scum off showers. I offered a client the opportunity to trial this product and if it did what we guaranteed she owed me some photos. They are now on our website. I missed out on selling a new shower but we now sell heaps of this product. A win for both of us.

Question 4

What do you like most about your job?

Accepted Answer

Customers - All of our staff are on the same page when we are dealing with potential clients. Our staff are friendly. knowledgeable and experts in their fields.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What should we be asking our tiler to do when constructing the shower recess and wall areas. What is the quality of the items being installed. How much? Is it going to be value for money?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our customers will ask many questions so it is difficult to single any out. All of our staff are very happy to impart any knowledge they have acquired over the years and will always offer our customers an honest opinion if requested.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All of our staff work very hard to ensure complete customer satisfaction. Our reviews on Google, Home Improvements Pages and other tradie sites are testament to our commitment to our customers.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Glass with Care - We care about our customer service,our product range and quality, our installation finishes and above all, customer satisfaction.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Height width and/or depth of any items required. Configuration or general layout will assist us in giving an accurate quote What quality of product are you seeking

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

ASK our staff for free advise before you start any renovations or new builds. Planning for correct tiling and layout is paramount. Just ask and we will assist you where possible What fittings or configurations would be best suited for the areas What is the quality of the glass, fittings and profiles> Please visit each business you have selected to receive quotes from. View the products you are interested in, then make the comparisons regarding the quality and the completed installations you can see so that you can make an informed decision.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you are wishing All Things Glass to install more than 1 glazed item we will generally try and offer you a discounted package price. Conditions may apply so please feel free to ask our friendly staff. If you do not ask you may not receive the discount

Question 12

What makes your pricing competitive?

Accepted Answer

Like for Like we are extremely competitive. We use only the very best of fittings and aluminium profiles on the market and if other businesses are cheaper there may be a reason. We are happy to answer any questions you may have without the hard sell.

Question 13

How do you normally charge for your service?

Accepted Answer

All items will be charged based on a free quote that any of our friendly staff will assist you with. We can provide you with either a supply only costing or supply and installation. If you have the approximate dimensions and specifications we will provide you with an immediate quote.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Fully Frameless showers, semi frameless showers, sliding robes, mirrors, Splash backs ( imaged, metallic finishes or even hand painted for that individual touch). We also cater for any customer requiring cut glass, generally while you wait but would prefer a little notice.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All of our installers are fully qualified Glaziers. Our friendly front office staff are capable of assisting you with most facets of glass and glazed products. If we cannot help you, we are certainly happy to recommend someone who can.

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