Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, the business is insured and we do guarantee our work, provided that others have not tampered with the work after we have finished.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have done many types of work and realised one day that I had skills that I had not used. I discovered I was a lateral thinker, had an engineering mind, photographic memory and was able to visualise the solutions to the problems. So I started with landscaping and then went into maint/construction.

Question 3

What do you like most about your job?

Accepted Answer

The creativity involved in thinking of a solution that others have not provided and the satisfaction of seeing the finished product.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Have you any experience in this line of work before? 2. Are you confident you can do the work? 3. Will you do the work to a high standard so no ongoing work is required? 4. Do you guarantee your work?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The questions vary depending on the work to be done. Most asked question would be,  Will you come when you say you will? My answer is, Yes, you can rest assured that we will abide by the appointment time we have made and we will show up.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We answer all phone calls we receive, so we are always available during and after the work is completed, so you can rest assured the work will be completed on time and done properly.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are prompt, reliable, lateral thinkers and will provide workmanship of a high standard. We take pride in the work we do and will ensure you are satisfied with the finished product..

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The scope of works to be done. Any specific details that requires special consideration and research. A site inspection with the client.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Be clear about the work that needs to be done. 2. Ensure you understand the extent and detail of the work quoted for. 3. Ensure the work will be done properly in the first instance.

Question 10

What makes your pricing competitive?

Accepted Answer

Our pricing is reasonable but we do not compete on price as we take pride in our work and will not undertake a project if the quality is going to be compromised or effect our reputation.

Question 11

How do you normally charge for your service?

Accepted Answer

We provide the client with a few options, firstly a fixed quote or an estimate or we can do the work on a hourly rate, that way the client only pays for the work actually done.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Most work associated with property maintenance, repairs and construction, specialising in all landscaping construction. We have the unique ability to provide solutions to problems others cannot see or are not willing to undertake.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 20 years of experience working on our own rental properties doing most of the work from painting to tiling, fencing, paving, retaining walls, carports, sheds, pergolas, landscaping etc. I am a member of master builders and have completed certificate VI in Building and Construction.

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