Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All Exterior Cleaning is insured ($5 million in Public Liability Insurance). All my work is guaranteed to be of the highest quality, but if I make a mistake I am happy to return and fix my mistake or compensate you in some way.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After 10 years as a teacher I wanted a new job that was self employed, outdoors, practical, and more customer focused plus with flexible hours as my children were still young.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favourite customer stories are those where I was able to clean something when the customer thought it couldn't be cleaned, for example; cleaning mould off walls instead of repainting, cleaning ALL the mould from paths, cleaning and oiling timber decks instead of sanding or replacing.

Question 4

What do you like most about your job?

Accepted Answer

I like being able to solve peoples cleaning problems to make them happy.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

People wanting to hire an external cleaner should ask; What cleaning methods do you use? as high pressure water is not magic and a variety of cleaning products and methods (low/medium/high pressure & hand brushing) are needed. How much water pressure do you use to wash my house? as very little pressure is needed (the cleaning products do most of the work) and if more pressure is needed then it should be hand brushed. What cleaning products do you use? as most houses require mould to be killed, dirt and oil to be lifted and glass to be rinsed.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much chlorine do you use to wash a house? My house washing solution uses about 1% chlorine, while pool chlorine is about 10% and bathroom mould killer is 5%. How much water pressure do you use to wash a house? Very little water pressure is needed, barely more than garden hose pressure, I have a large selection of nozzles to alter the pressure and distance i can spray. If more pressure is needed I use a soft broom. Do you use a ladder? Usually no, as I have nozzles that can spray 3 stories high and an extension pole for the broom that can reach nearly 3 stories.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Call John at All Exterior Cleaning as John answers the phone, does the quote and does all the work. The are no employees or subcontractors, just John. Call John for personal attention from a local.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

All cleaning jobs are different, so I need to visit the site to examine and plan for; size, condition, accessibility, water supply, height restrictions, other jobs to be done before cleaning.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can save time & money by doing preparations themselves e.g.  - House washing: move plants and furniture away from house, only use "out-door" electrical fixtures which are water proof. - Driveway & path cleaning: trim lawn & garden edges.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

New domestic customers in my service area who contact me via oneflare can get 10% of their house washing or driveway/path/patio cleaning job if it is over $220.

Question 11

What makes your pricing competitive?

Accepted Answer

My pricing is competitive for the superior service and quality of work.

Question 12

How do you normally charge for your service?

Accepted Answer

I give a quote for each job, preferably after a site inspection. The price depends upon the size & difficulty of the job, including how dirty it is, are special cleaning products and equipment needed, does it require doing out of regular business hours. Every job is just that bit different and by giving you an individual quote you get and individual job.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All Exterior Cleaning specialises in all cleaning and sealing around your home. House washing from gutter to ground, as well as cleaning & sealing all hard surfaces, including concrete, stone and timber.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

In this, as my other careers, I have focused on giving the customer what they need. I bring an attention to detail and a commitment to excellence that sets me apart. My knowledge of cleaning products and equipment allows me to clean to the highest standard.

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