Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are completely covered by a comprehensive insurance policy, it covers your vehicle when stored in our garage, when its on a road test, public liability insurance, workmanship insurance, the works!  All work is guaranteed and we have a no-hassle attitude towards warranty repairs!

Question 2

How did you decide to get into your line of work?

Accepted Answer

Started a school-based apprenticeship working at a small workshop and doing my trade when I was 15. Grew up fixing bikes and cars with my dad in the garage.

Question 3

What do you like most about your job?

Accepted Answer

Helping share my passion for automobiles with fellow car enthusiasts and owners. Developing working relationships and friendships with long-standing customers and growing the business via word of mouth recommendations from these customers.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is the repairer using good quality NEW parts and lubricants / oils, with a warranty / guarantee which doesn't effect your new car warranty?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: Do you do mobile repairs?  A: That is how we started, however it is impossible to carry out all repairs when mobile due to the equipment required to carry out certain jobs in the correct amount of time. I am however, happy to do mobile assessments or quotes if required, upon request.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

To be an RAA Approved Repairer, each must guarantee their workmanship, maintain a fair pricing policy, and agree to follow the RAA Code of Practice for their category. An RAA Approved Repairer must also maintain standards in equipment and qualifications to remain accredited.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We speak in language you can understand and provide customers with honest advice on the actual priority of a repair.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

-Vehicle brand and model -Year of manufacture -Engine size and type (2.0L? Turbo? Diesel? etc) -Manual or Auto? -How many km's?  The more information you can give us, the more accurate our quote will be!

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

RAA Members receive a 10% discount (Capped at $30). New customers can also receive a 10% discount by mentioning you found us on oneflare.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Any new customers from Oneflare will receive a 10% discount on their first invoice just by mentioning how you found us!

Question 11

What makes your pricing competitive?

Accepted Answer

We charge what a job is actually worth, not what we can get away with charging and not based on what other places charge.  We use the same pricing structure for every repair that we do.

Question 12

How do you normally charge for your service?

Accepted Answer

We charge an extremely competitive hourly rate for repairs and have an incredibly cheap flat rate charge for our basic logbook services and common repairs.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

4WD's, Trucks, All passenger cars, Specific dealer training from Ford and Subaru, Air conditioning, LPG, Minor & Major repairs... Almost no job too big or too small!

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Certificate III in Light vehicle mechanical technology (x3) Certificate III in Heavy vehicle mechanical technology (x3) Air conditioning service, install, repair and regas qualifications LPG service, install and repair qualifications Almost 50 years of mechanical experience within the 3 technicians

All Car & Truck Pty Ltd

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Business contact details

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Browse mechanic experts by suburb

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Add your review

Reviews (10)

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?

Customer

Businesses

Popular Cities

Popular Categories

About Oneflare

Download our apps

All Car & Truck Pty Ltd