Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured with Allianz up to 20 million.  We guarantee the highest quality finish and will ensure the customer is satisfied before we leave.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Window cleaning for me is a stress free environment.  I chose to work in window cleaning because I managed to master the squeegee very quickly and never been able to let go of the skill set.  Window cleaning is a job but also a hobby.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

At All Access we love Dealing with our older clients as we always love to hear there life story’s.  One customer told me about there experiences in the world war 2 and how they survived through such traumatic times. A true hero and inspiration for our generation.

Question 4

What do you like most about your job?

Accepted Answer

Customer satisfaction is always a big positive to myself as a business owner. Also the feeling of seeing a start to finish result on really dirty windows. Having pride in your work always pays off.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are they fully insured? Do they have all the safe and correct equipment? Do they have Australian police checks ?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

A common question asked is do we window clean mirrors? Yes we complimentary clean all mirrors on homes as part of our service.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All All Access window cleaning staff are Australian police checked and have a minimum of 8 years experience in the window cleaning industry.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

All Access Window Cleaning is focused on bringing back the good old fashioned practice of customer service and quality finish

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many bedrooms ? How many stories ? Location of home ? Do they require internal and external window clean? Would they like there tracks cleaning ?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Giving as much detail about the home as possible.  Removing as much stuff from the glass as possible e.g curtains and furniture.  Been home to enable access to the home.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a variety of discounts to our customers.  Pensioner discount.  Recommendation discounts.  Internal external window clean discount.  Cash discount.

Question 12

What makes your pricing competitive?

Accepted Answer

At All Access we like to negotiate and also work in with peoples budgets. As we know nothing is cheap these days. We also offer a discount for our pensioner customers.

Question 13

How do you normally charge for your service?

Accepted Answer

We normally charge a hourly rate but on some occasions we charge per panel. With 8 years experience pricing window cleaning work is second nature. We like to work with customers budgets and expectations.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All aspects of Window cleaning for example - Louvred,colonial,frosted,rounded,flyscreens and mirrored glass! We clean it all! No job to big and no job too small!

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With 8 years experience on the Gold Coast & Brisbane Oliver and his team at All Access can tackle any job to the highest quality finish.

All Access Window Cleaning

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