Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes.  I pay Personal Indeminity Insurance every year and should one of my clients be dissatisfied with the service they have received, I am more than happy to refund my fee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I believed that with my knowledge and experience in sales and accounting I could offer clients a high level of customer service whilst keeping it personal.  I have always enjoyed dealing with numbers and established a mathematics award at the local Abbotsford Public School to support others.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I came to Abbotsford all those years ago, as a one-man show in my car to prepare a couple's tax return in their home.  When I drove into the suburb for the first time I got a sense of belonging and though it was such a lovely area.  When an opportunity arose for me to rent a property on Great North Road in Abbotsford, I took the chance and opened my first office.  I can say, I have never looked back and thank my continuing clients for bringing me here.

Question 4

What do you like most about your job?

Accepted Answer

I really enjoy discussing people's situations and hearing how they intend to grow either as a family or as a small business, much like myself.  When they come to me asking how they can better prepare themselves for their financial future, it gives me a sense purpose and that my training and years of experience can be utilised to enable and enhance other people's lives.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Depending on the persons situation they may need their return processed quickly due to an impending overseas trip;  or they may work shifts and require an alternative solution to an in-office appointment.  Customers should first establish what their expectations are and ask the service professional if they are able to meet them

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers commonly ask "If I have to purchase safety wear for my job such as clothing, shoes and sun protection, am I able to claim this on my tax return?".  Our answer is "Yes you can claim it providing your employer did not supply it to you or reimburse you for it and providing you have the receipts to substantiate the claim".

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My business has grow quickly over the past few years and I have employed the same staff for over 6 years, so they have been with me on my journey and helped me and my business become an established part of the community.  Their knowledge of my clients, and with their own training, assist me in providing the best level of thorough customer service I believe we can.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I have been in business for over 11 years giving me years of experience of dealing with individuals, small businesses and Companies.  Many of my individual clients I have seen grow into families over the last 12 years and small businesses flourish.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know their taxation status, for example, are they on wages only?  Do they own an investment property?  Have they worked under an ABN during the current financial year?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Small business can save money by:  purchase an accounting software such as MYOB or QuickBooks or using an Excel spread sheet.  Enter all purchases into the software each month and invoice clients/customers regularly.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I would like to offer any client that accepts the Oneflare quote and mentions it at the time of booking is eligible to receive a 10% discount off of the quoted fee.

Question 12

What makes your pricing competitive?

Accepted Answer

I charge according to the amount of work that is provided to each client not just at each appointment, but during the year and supporting work that is carried out on their behalf.

Question 13

How do you normally charge for your service?

Accepted Answer

Depending on each person's situation: An individual tax return is $165, small business are $440, Companies, Trusts and SMSF's are $770 and GST returns are $175.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in helping small business owners (professionals, tradepeople, retailers, manufacturers etc) grow their business.  I also specialise in helping wage earners better understand the tax system in Australia and maximise their refunds ensuring they are claiming they are entitled to.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have a Bachelor of Business with an Accounting Major and have been a Registered Tax Agent since 2002; I am a Fellow of the National Tax Accountants Association and hold a Practising Certificate from NTAA

Alex Ebert Accounting & Taxation Services

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