Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

we are fully insured and give guarantee for work. like we give guarantee for bound back . that's mean you can't lose your bound money

Question 2

How did you decide to get into your line of work?

Accepted Answer

we are used to work for big company they used to charge lot for cleaning so I was always think in future I will be provide better service in affordable price

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

we went to do steam cleaning in preston area. one senior couple want to clean their carpet because their grand kids spilt something on carpet. we offer them general cleaning and they were surprised because they don't know about general cleaning and its so cheap they are our regular client know thank

Question 4

What do you like most about your job?

Accepted Answer

Every day is different job and meet different time of people they share their experience with you, So you cant get bore on same job .

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

customer normally ask about experience in cleaning business and what type of insurance we got . especially we handover keys to new owner

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

normally customer worried they gonna waste their money and cant get better result end of the job. we normally explain them we are in business because of good feedbacks. and don't worry if we are here to help you

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

this is our family business if we cant provide better service , we loose our business. we give our 100 % to our business

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

we are affordable , flexible and reliable , if job need to extend we don't ask customers to make an another appointment

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

it was much easier to quote when customer give us proper detail about room how big there room and how is house condtion

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

when customer made booking for steam cleaning or grout cleaning they must keep house empty before time booking, 2 customer must be punctual 3.must provide information about area

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

we offer 5 sqm free steam cleaning over 25 sqm surface. if its less than 25 sqm we clean micro wave free.

Question 12

What makes your pricing competitive?

Accepted Answer

we do not ask customers to make second appointment to add extra job to the cleaning. we also charge according to the area not per house and also depend on the service how much cleaning is required.

Question 13

How do you normally charge for your service?

Accepted Answer

we normally charge according to the area of the service and what type of cleaning is required for example steam cleaning carpet and floor, walls, kitchen, bathroom.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

we are specialise in new homes hand overs, domestic and commercial cleaning. We had good reputation cleaning bad ovens and bathrooms.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

we use to do commercial and domestic cleaning through real estate company. we are experts in term returning full bond guarantee.

Affordable Cleaning Expert Pty Ltd

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