Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have Public liability insurance and have all relevant licences We guarantee all our work as per the requirements of The Queensland Building and Construction Commission, and The Office of Fair Trading Queensland

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always loved doing this type of work. I have gained extra qualifications to work with industrial gas appliances and the electrical aspects of gas appliances also.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I was once at the house of a very old man who wanted a quote to replace some roof sheets. I went up to the roof with my ladder and was inspecting the roof, and turned around and noticed the customer had followed me up to the roof. He was very frail but intent on checking the roof for himself.

Question 4

What do you like most about your job?

Accepted Answer

I have been taking things apart and rebuilding them since I was very young, and am passionate about doing a good job which is right, and looks good

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is this the type of work you would normally carry out ? Are you familiar with this appliance ? Can you give me an idea of the cost involved ?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do we need a certificate or form to show that a licenced plumber or gas fitter performed the work. Yes, we provide a Gas Compliance Certificate for any modification, or addition to a gas installation. Or for a new installation. We provide a copy Form 4 for regulated plumbing alterations or additions

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We always arrive when we say we will, and call ahead to advise our arrival. We provide a written quote with clear and detailed breakdown and information in dot point form

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have over 20 years of experience in Plumbing and Gas Fitting, and are honest and reliable.  We provide obligation free written quotes and guarantee all our work.  We take pride in our work and always turn up on time. You have complete peace of mind that the job will be done right the first time.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many people live in the house, or how many bathrooms/ bedrooms are in the house if we are installing a hot water unit. If there are any specific requirements with taps, and plumbing fixtures. We can provide detailed information about the best options for hot water units and gas appliances

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have a clear idea of what work is required Have a budget for the work Ensure there is good access to the area where work is to be carried out

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We provide free advice to customers while carrying out work for customers and can give practical answers to common plumbing and gas questions to save you time and money

Question 12

What makes your pricing competitive?

Accepted Answer

We will match or beat any written quote for Plumbing and Gas Fitting work, and are very competitive because we know everyone likes to get value for money

Question 13

How do you normally charge for your service?

Accepted Answer

We accept MasterCard and Visa, or you can pay via cheque or direct bank deposit for your convenience. We provide a detailed Tax Invoice for all work carried out

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are specialists in Caravan Gas Appliances such as cooktops, ovens, hot water units and fridges. and carry a wide range of spare parts, and are warranty service agents for most brands

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are Licenced Plumbers, Drainers, and Gas Fitters, with additional licences and qualifications for advanced gas servicing of appliances, and specialist skills with caravan gas appliances, and three way fridges. We are service agents for major brands of these appliances and carry a variety of parts

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