Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are an insured business and all our products come with a warranty whether it be through us or our manufacturer.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Gordon saw a market for patios and decks as there wasn't allot of people building quality additions at the time.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have a great reputation with all of our customers, allot of our customers have been dreaming of a new patio for years, so it is satisfying when we have completed the work and they start moving their furniture out as we are tidying up.

Question 4

What do you like most about your job?

Accepted Answer

We are extremely passionate about what we do. We have a knowledgeable, close working team which makes coming to work everyday a positive experience.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask for references from previous customers. See if you can get phone numbers or if you can go look at a job that is similar.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers are normally interested in the council process especially when it comes to their final certificate as some companies promise approval but do not do the final inspection. We arrange everything from your plans to your final inspection.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are in touch with you from begging to end. We turn up on site to make sure everything is going well and to make sure you are happy with the work.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have over 35 years of experience, we use the highest quality materials, all of our jobs are custom designed to suit you. Our staff are licensed, trained and friendly tradesman. We draw plans and arrange council approval.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Usually when one of our team comes out to see you, they will get a feel for what it is that you are after and will measure everything on site.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We don't like to overcharge clients so there are very few ways you could save money but a few tips that could reduce a fraction of the cost is; - dig your own stormwater - remove your own rubbish  - if you have an existing structure, remove this yourself

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

if you mention that you got our number form Oneflare, Additions Building Company will give you 5% off your quote.

Question 12

What makes your pricing competitive?

Accepted Answer

We are not the cheapest and we are not the most expensive but we will build a beautiful quality job.

Question 13

How do you normally charge for your service?

Accepted Answer

When you phone us, we will arrange one of our team to come out and give you a quote for the full price of the job. There are no hidden costs.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Patios, Decks and Carports. Some of our team have been with us for over 10 years so you have trust in knowing that they know what they are doing and what they are talking about.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 35 years experience in the building industry. Our staff have been with us for over 10years and are licensed and trained, professional tradesman. We are specialists in decking and patio building.

Additions Building Company Pty Ltd

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