Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are fully insured as you can see on our profile. we guarantee our work will be completed and encourage a feedback survey to make sure you are satisfied.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Like most things in life, I saw an opportunity and decided to 'suck' and see, lucky that I did because it has been a blast!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of my favorite customer stories is when they insisted on coming up to try and help without shoes or a shirt on! They could not do the job themselves as it was a mammoth task and it took some convincing to get them to stay on the ground for safety purposes.

Question 4

What do you like most about your job?

Accepted Answer

I enjoy the open fresh air of being up on the roof and clearing the gutters can be very soothing. I enjoy meeting new people and putting smiles on peoples faces and just generally helping out where I can.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Typical questions that should be asked are, if they are insured, do they use harnesses, will they take the mess with them, do they have a support person they can contact for any queries and do they take before and after photos.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask for additional works to be done. We have a lot of flexibility in what we can provide to customers. When there is something out of our comfort zone we have many contacts that we know and trust to come and complete other tasks around the home.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I understand the importance of customer satisfaction and rate it as a number one priority. Repeat customers is what we strive for, it helps us and our customers so being reliable and trustworthy is the best way to achieve this.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We come to work every day with the same attitude, loving what we do and taking pride in our work. We take safety very seriously and use harnesses for our work. Our Industrial Gutter Vacuum means we specialise in gutter cleaning and have all the equipment to make sure we leave the site mess free.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many structures need a clean. Any particular downpipes that are blocked. How many storeys the house is. How long since you last had the gutters cleaned.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If you give us a few weeks notice we can find jobs next to you so it is cheaper for everyone. Let us know how frequently you would like us to come out. Clean your gutters regularly.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are currently running a 15% off Spring discount for the remainder of Spring, just mention it to us over the phone or when contacting us.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive as we treat our staff really well. This means they are eager and able to do the job efficiently and effectively and we are able to get more done in one day, the savings rub off onto our customers.

Question 13

How do you normally charge for your service?

Accepted Answer

We usually charge for our service depending on the size of the home, how many storeys the job is for and the time it will take to get the job done.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in gutter cleaning. We have a proven rinse and repeat method that makes sure the job is done safely and on time with no damage to your property.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team comes from a background as Arborists. We spent a lot of our time making sure trees don't fall onto peoples homes whilst working at heights so when it comes to protecting your property we are experts. Our knowledge of ropes and harnesses means we consistently are working safely from heights.

Action Gutter Cleaning

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