Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, Actif Bookkeeping holds Professional Indemnity insurance as a registered BAS Agent and we guarantee our work in the sense that we will correct any unsatisfactory work at no charge.

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a registered BAS Agent?  How long have you been operating as a bookkeeping practice?  Do you support <accounting system> ?  Are you in a position to take on new clients?

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Actif Bookkeeping holds National Police Clearance & adheres to the ICB's code of ethics. Furthermore, our website has several genuine client testimonials attesting to our reliability.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Actif Bookkeeping are experienced bookkeepers originally trained by public practice accountants. By using our service a client is ensuring that their accounts are maintained on a timely basis and with an attention to detail that will make their accountant’s job at year end that much easier.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Ideally we need to know which accounting system the client uses, whether they operate a payroll, whether they are registered for GST, whether they are prepared to perform any of the bookkeeping role themselves.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1 – Separate personal from business expenses within the bookkeeping.  2 – Gather all relevant source documents ahead of appointing us.  3 – Assemble the source documents in an orderly manner.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a free, no-obligation consultation to determine a client's bookkeeping needs. This can be arranged at a time and place suitable to the client so that they are not inconvenienced.

Question 8

What makes your pricing competitive?

Accepted Answer

Our service can be tailored to deliver as little or as much support as the client needs and can work out at a fraction of the cost of employing a permanent bookkeeper, given the overheads of superannuation, annual leave and sick leave that normally need to be covered by the client.

Question 9

How do you normally charge for your service?

Accepted Answer

Actif Bookkeeping initially charge on an hourly basis until the level of support needed is determined. Ultimately we would encourage a client to enter a fixed fee charging structure to better manage their cash flow.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Payroll – we focus on accuracy & timeliness to deliver weekly, fortnightly or monthly payments to staff.  Superannuation – we recommend Medicare’s Superannuation Clearing house to ease superannuation processing.  Financial reporting – we can deliver weekly or monthly creditors payable, accounts receivable, P&L or balance sheet reports to enable the client to monitor their business.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Registered BAS Agent, Certificate IV holder, National Police clerance, Professional Partner of MYOB, Xero, Reckon & Cashflow Manager, Continual Professional Education.

Actif Bookkeeping

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