Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and are licensed technician  Electrical lic 82147c I have certificates in refrigeration, appliance electro technology ,cert2 in electro technology  ARC licensed and have a refrigerant trading authorisation certificate.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Family business

Question 3

What do you like most about your job?

Accepted Answer

The appreciation the customers give when there completely satisfied with the service that was provided. Meeting new people. When happy customer call or refer you to others.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

If to fix or just buy a new one ?  I will give them a quote and leave it up to them to decide because I do not like to push a customer to repair. I will give them my honest opinion when needed but also give them options.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I believe honesty is the key to a great service provider. I value my customers and building a relationship with them, because I not only provide service in home I also help my customers make the right decision whether it be a quick DIY fix or help choosing a new appliance to buy. Keeping a relationship with my customers is what I love to do.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We provide our customers with a professional in home/ business service. We treat all our customers and their appliances with respect. Service is what we do. Established since 1975

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Make and model ? What is the customer complaint about the appliance ? In which suburb they reside ?

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Fridges - Every 6 months pull fridge out and clean behind any dust and spray for insects Washers - every couple of washers clean out filters Dryers - make sure all filters are clean and if vented clean out vents at least once a year.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Like us on face book at Actic Appliance Repairs for a 10% discount

Question 10

What makes your pricing competitive?

Accepted Answer

Our pricing is very competitive and fair because we allow the customer to know what our pricing is before we even get a call. Others may offer free quotes but have hidden costs which end up costing the customer more. Some others may have no call out charge but have no customer service nor would they be factory trained with all qualifications.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We repair/service Fridges, Washers, Dryers, ovens. Stoves Rangehoods Models Fisher Paykel, Whirlpool, Maytag, Amana, Jennair, Westinghouse, Kelvinator, Electrolux, Simpson, Hoover, Kleenmaid, Speed Queen, plus More.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 28 years experience in appliance service. Service agents for Whirlpool, Maytag, Amana, Jennair Speed queen and Castel Electronics. Factory trained.  Friendly, professional and clean in home service.

Actic Appliance Repairs

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