Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are and if your not happy with the job ace flooring will always come back until you are satisfied with the work witch is always the first time

Question 2

How did you decide to get into your line of work?

Accepted Answer

I've started Threw my father I've been doing it since I was 16 full time and on school holidays I use to do floor sanding it's the only type of work I've done my whole life.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I quoted a person who just had there floor done and it was in shocking condition and I asked how much he payed to get his floors done and he said $3000 and I quoted the job for $1500 and it come out brand new

Question 4

What do you like most about your job?

Accepted Answer

It's like a form of art I always like to make sure the floor comes out perfect and that the customer is happy. I've been doing it my whole life so it comes like second nature to me

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

It's always good to know how long they've been in the industry for and how long they've been doing that line of work for and maybe even to see some pictures of prior jobs

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

If there floor is in shocking condition, they always ask is it fixable and my answer 99% of the time is yes. We can fix the most horrendous floors and make them look brand new

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I'm a honest hard working person I'm always on time I always answer the phone if something has come up I always ring the customer to let them know what is going on

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I'm a perfectionist I don't rush my work and I won't finish the job until it's perfect and I'm very affordable

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

If there is white ant damage or if they have black japan on the floor or glue after removing Lino and if there floor is pre polished or just bare timber

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If they want to save money instead of sanding and polishing they can go the cheaper option of doing a refreshing and that's just a buff of the old polish take back the scratches and re coat it with another layer of gloss and another option is if the punch in the nail holes it will be cheaper

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I offer pensioner discount for pensioners and senior citizens discount. And also discounts for people who have over 80 square meters

Question 12

What makes your pricing competitive?

Accepted Answer

My prices are a lot more affordable then the other companies going around I try to look after the customer as much as I can

Question 13

How do you normally charge for your service?

Accepted Answer

By the square meter depending on the quality and condition on the floor unless it's under 25 square meter then we go by the price of 1 room

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Sanding and polishing, replacing timber floors from white ant damage and laying real timber and vinyl and floating floorboards

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I've been doing floor sanding and polishing since I was 16 and even younger since I was 8 on school holidays. I've learnt threw my father so I've been doing it my whole life

Ace Floor Sanding

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