Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have the usual insurances such as public liability. Although we have no official guarantee, any problems we will happily fix up.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always been passionate about animals. As a child i preferred non-fiction books about animals over stories. I like working with my hands and am a crafty person. It occurred to me one day that dog grooming would make me happy and I was right. I love this job

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There was one time when grooming a dog that we noticed an injury on him. We told the owner who was unaware of it. She was able to take the dog to the vet and get it treated. She came back for his next groom and she expressed great gratitude. Its wonderful to help a dog this way.

Question 4

What do you like most about your job?

Accepted Answer

I love getting to know the customers and the dogs. I love being able to help maintain the dog's health and watch them grow up. Im very passionate about my work.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Before choosing a groomer, ask about their history. Have they done a reputable, hands on course OR do they have years of experience working in a salon where they have been taught by other professionals? You want to be sure that your groomer is aware of all risks so they can avoid injury to your pet

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do we groom cats? Yes but on Thursdays only. Do you have eftpos? Yes How long does my dog have to stay? We like to keep the dogs for around 4 hours. This allows us to give them plenty of rest and opportunities for toileting and a drink.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are well educated in grooming and animal care. We have years of experience and groom thousands of dogs a year. We have an excellent reputation and around 1500 customers. You can trust us to take care of your dog

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have a good system in our salon which allows for plenty of rest breaks. This is good for puppies, old dogs or those with ailments. Our shampoo is hypoallergenic with no added perfumes. Our 2 main groomers have completed their cert III through the Victorian College of Dog Grooming

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We must know the breed, size, whether there is matting and the service you are after. Are you wanting a groom (leave the coat the same length but tidy face, feet and bottom), short clip or fluffy clip?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Keep your dog well brushed Visit within 12 weeks of your last appointment Book your next appointment when you pick up your dog and get 10% off when you keep your appointment

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Join our loyalty program to get 50% off the price of one full service on your 10th visit. See in store for details.

Question 12

What makes your pricing competitive?

Accepted Answer

The quality of our work is excellent. The products we use are of high quality. We also offer a loyalty program for returning customers and 10% off the full price when you book your next groom at the time collect your dog. Conditions apply

Question 13

How do you normally charge for your service?

Accepted Answer

We accept cash, eftpos, Visa and Mastercard. Payment is on the day. Sorry, we do not take payments over the phone

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are particularly good at large breeds with double coats. We have the skill and woman-power to get all that dead coat out.  We are also very skilled at handling anxious and aggressive dogs

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

2 of our groomers have completed their cert III through the Victorian College of Dog Grooming. We also have a groomer with 18 years experience.

Ace Dog Clipping & Grooming

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