Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

My work is guaranteed meaning that - no fix, no fee! If you paid and then the problem returns within a few days through no fault of your own, I'll come back and fix it.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I've always been computer savvy since before computers were mainstream (1980's). I've followed through the technological advancements from Tandy Basic, 386, 486, Pentium etc and DOS, Windows 3.1, Windows 95, 98, ME, 2000 and so on to Windows 10.  I have professional training background in IT plus Electronics Engineering

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Most customers don't like computers, or technology so I find many customers are annoyed by the problems that occur. I've been told many times "I don't know how you do it."

Question 4

What do you like most about your job?

Accepted Answer

I love getting positive feedback and appreciation for resolving a problem, or building a computer that satisfies the customer's need. Computers aren't terribly exciting so getting recognised for a job well done is great.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been doing this? Will you honour your service if the problem arises again in the next few days? Do you have a Google or Facebook presence?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most commonly asked questions we get is how much, and how did this particular problem occur. Fixed pricing is tough without fully assessing the problem, preferably in person, as you may be looking at the tip of an iceberg. As for why or how this occurred - since computers are complex, many problems are user error or software bugs.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My main focus is to not just attend to the main issue at hand, but alert you to other issues which may cause you problems, or enhance your computing experience.  I'm friendly, speak in a a non-technical manner, and down to earth.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I've been repairing computers & providing technical and training services for 18 years of business, plus several years prior to that in employment positions. Where many technicians are dismissive or B.S. you to save effort or time, I have a care factor and don't cut corners unless requested

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To better help me quote, I need to know: 1. The age of the computer 2. The operating system (Windows 10, 8, 7, Vista, XP, Server) 3. When the problem occurred 4. What were you doing before you noticed a problem.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Our customers can save money with us using the following tips: 1. Deliver the computer/laptop to us and pick it up. This saves us time which saves you money. This isn't always applicable. 2. If we come out, have the PC in a state we can start working on immediately. 3. Don't leave a bug unrepaired, it will usually do more damage and cost more to fix.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If I don't fix the problem, my service is free! Or, I'll come back if the problem still exists in the next few days.

Question 12

What makes your pricing competitive?

Accepted Answer

I don't round up my hourly rate unlike many. So if I'm working for 1hr 19mins. I calculate the charge to the minute, not round up to half hour, or worse, round up to the hour.

Question 13

How do you normally charge for your service?

Accepted Answer

We typically charge on an hourly rate. This is most fair to both you, our customer, and us. Some problems or services are impossible to gauge the complexity and depth of repairs by simply getting an explanation of the symptoms. Having said that, we will still provide fixed quotes if required.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

In the IT industry, we specialise in servicing small business and home users. In particular, we provide virus removal, system repairs, upgrades, training, new hardware and much more.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have over 20 years in IT & Technology experience backed by Electronics Engineering education. I worked in the commercial sector in security, software development, technical support and training before going into business.

Ace Computer Z

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