Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

ABBS, guarantees all of our work, and should any work need to be redone due to an ABBS error of our own making, we will rectify that error at no cost to the business.   All ABBS bookkeepers are covered under the ABBS professional indemnity insurance policies we hold with Insurance Made Easy.  Policy number 9302189 valid to 30th June 2017. .

Question 2

How did you decide to get into your line of work?

Accepted Answer

We have a passion to make a real difference to the services provided to business by contract bookkeepers such as ABBS.    The ATO completed research into bookkeeping services in 2005 and a report on that research was released in 2006 that stated that an estimated 90% of bookkeepers were incompetent and unqualified.   Fortunately a nationally recognised course was released in September 2007 to train and qualify Australian bookkeepers which is progressively raising the standard.   With ICB as a professional association supporting bookkeepers in Australia the improvement of these standards are also being raised.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Partnering and helping businesses get back on track where they know that their bookkeeping gives them accurate information on which they can rely, that they are up to date with their obligations and where we can submit applications to the ATO to have penalties reversed is always rewarding for us.

Question 4

What do you like most about your job?

Accepted Answer

We are passionate about helping businesses receive accurate and timely bookkeeping on which the management of a business can make confident business decisions.  When we receive comments like "this is the first time in 24 years that I have had information I can rely on from my accounts", or "thank you for you help and support, we could not have done this without you", or "it is great to know that you are on our team" it makes what we provide mean so much to us.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The principal question that a bookkeeper should be asked is to explain their understanding of the foundation skills of bookkeeping.  These are;  1. Name the seven basic journals used in a manual accounting system and to state their purpose.  (Their response will provide an insight into their level of understanding of how and where a transaction should be entered into your accounts, even in an electronic accounting system) 2. Identify the six basic accounting groups, identify the default natures of each and provide a basic definition of each of these groups.  (Their response will provide an insight into whether their level of understanding will allow them to identify and classify your business transactions.  If this cannot be done, then it is highly likely that transactions will be miss-classified and entered incorrectly) 3. Identify what the resulting outcome is of a debit or a credit being applied to a debit or credit by nature account.  (Their answer will provide an insight into whether their level of understanding will provide a correct allocation to your accounts to insure correct reporting) These are questions on the three most important foundations of accounting, and if these cannot be answered automatically and with confidence, it should raise questions about the levels of understanding of bookkeeping practice.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. 1 Am I fixed to a contract term if I choose to use ABBS? A. 1 No, there is no locked in contract period. We work on the principal that if we meet your expectations, there is no need for a fixed contract period, you will want to stay with us.  We do though use a client agreement.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All of our people at ABBS are qualified and professional bookkeepers.      Our contractors must provide a clearance from National Crime Check.  All ABBS bookkeepers are members of Institute Certified Bookkeepers and have the ability to seek the support of a qualified bookkeeping and accounting trainer as well as the diverse range of knowledge and skills brought to the ABBS group by each member of our group.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

ABBS is an Australia wide group of Certified Practising Bookkeepers who are National Crime Check cleared for your peace of mind.   ABBS are Registered BAS Agents and Registered ASIC agents which means you dont need to have tour bookkeeping done with a bookkeeper and your BAS services provided by someone else.    We provide a national group of highly skilled competent bookkeepers to assist business owners throughout Australia, all are backed up by a qualified bookkeeping and accounting trainer.  Visit our website www.myabbs.com.au for a better understanding of what we can offer.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

It is very difficult to provide a quote on an unknown quantity.   Most instances we have no way of knowing how many transactions are involved in any individual business, whether the required supporting documentation is readily available or indeed how simple or complex the issues are for the business.  What this simply means is it is impossible to guess at what time involvement is required.  The business owners can greatly influence the cost of bookkeeping services through the financial policies and practices they have in place.    We do make it a practice to keep you informed along the way with regular reports of what has been done along with invoicing to you so you are regularly informed on all of your bookkeeping costs.   We try to complete this reporting for you on a weekly basis.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

You can save money by;  1. Collating and sorting paperwork and bank statements.  2. By insuring that all supporting invoices and receipts are available.    If we have the tools to work with, this reduces the time we need to spend to identify and follow up missing information.  3. Insuring that all asset purchases and disposals information is available.  4. We are also happy to support clients who wish to be involved with the more common day to day data entry tasks to reduce the bookkeeping costs with the knowledge that we are available to check and help where needed.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you need help with 'disaster recovery', you have overdue BAS's or have a large back log of work, we are there to help.  We have a specialist Legal bookkeeper and trust account specialist.  We can provide payroll services, inventory, asset management and much more.

Question 12

What makes your pricing competitive?

Accepted Answer

While we strive to be competitive with our pricing, we also strive to be different.   We offer a higher level of knowledge and skills through the diversity of knowledge and skills within the group.  We believe that you will be pleasantly surprised with the overall mix of knowledge, skills and unexpected services along with our pricing.

Question 13

How do you normally charge for your service?

Accepted Answer

Pricing are variable dependent on the services provided and will be clarified at time of engagement.  ABBS work on both hourly and fixed pricing models, talk to us about what is best for your needs.   Rates vary for bookkeeping as opposed to BAS work and some allowance can be made for 'disaster recovery' work - we are there to help!

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Due to the large number of qualified bookkeepers Australia-wide, we are able to offer specialist services with our bookkeepers matched to our clients and their specific needs.   All bookkeepers are backed up by a qualified bookkeeping and accounting trainer.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Rob Boon, the founder of ABBS, is a Registered BAS Agent and a Registered ASIC Agent.   All bookkeepers are qualified and are required to maintain their shills with a minimum of 16 hours of Certified Professional Education each year and complete an annual skills test conducted by the Institute of Certified Bookkeepers (ICB). All bookkeepers are required to hold current membership to ICB with ABBS founder, Rob Boon honoured with a Fellows Membership to ICB for his contribution to the education of bookkeepers in Australia.    All of our bookkeepers are qualified bookkeepers National Crime Check cleared with training and supervision by Rob.

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