Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Accord Plumbing is fully insured and is a well-established business. With our alliance with Howard Plumbing we have been trading since 1971. With this stability we are able to guarantee our work but not factors beyond our control.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Accord Plumbing's alliance company is Howard Plumbing, formerly Ross Howard Plumbing. Being the son of Ross Howard my brother an I followed in his footsteps to continue his well established business and create our own company.

Question 3

What do you like most about your job?

Accepted Answer

With each day brings a difference experience, meeting different customers with differing cultures and life experiences. We do enjoy the variety of work that the plumbing trade offers.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Your Accord Plumber fits with your schedule, and arrives on time. For friendly, professional service from highly trained plumbers throughout metropolitan Sydney.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Accord Plumbing are you local Sydney Plumbing experts. Your Accord Plumber fits with your schedule, and arrives on time  You receive friendly, professional service from highly trained plumbers  You're supported by a helpful customer care team  Your job will done quickly and efficiently  Your plumber will arrive well equipped with tools, parts and emergency equipment.  You can request a fixed-price quote including labour and parts.  We guarantee your total satisfaction or we'll come back free of charge  Emergency? Accord offers a 24/7 call-out service

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The best scenario is to have the job accessed on-site so a fixed price can be given. Each job has different variables that will need to be taken into account prior to giving a fixed price. Just give the office a call and arrange for an experienced plumber to be allocated to evaluate the work required.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

With most Plumbing issues there is a degree of common sense involved so make the work area readily accessible. Be aware of the location your water and gas is isolated from. Have a sewer diagram on hand for blocked drains. Possibly do some investigation prior to a plumber arriving.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

At Accord Plumbing, quality is what you receive when you engage our Company. We do have some small online offers, free property maintenance checks and discounts on CCTV while on-site clearing blockages.

Question 9

What makes your pricing competitive?

Accepted Answer

We are living through these hard times like everyone else and realise that people are doing it tough. We don't believe in ripping the customers off for a one time experience. We are about customer satisfaction and return business.

Question 10

How do you normally charge for your service?

Accepted Answer

With the uncertainty of the economy and customers experiencing some hard times we have developed a simply but fair price structure where we charge a low $55 call out fee to dispatch one of our experienced plumbers to assess the required jobs. A written fixed price will be given and agreed to before the work will commence.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

There is no aspect of the plumbing trade that we haven’t experienced. The plumbing part of the trade is easy, it's the customer care and satisfaction that is important to us and we strive to keep a high level.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Accord Plumbing has qualified plumbers to tackle all of your plumbing needs. We are licenced Plumbers, Gas fitters and drainers. Sydney Water Certified to test and maintain backflow prevention devices and thermostatic mixing valves.

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