Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes absolutely we are fully insured and cover all our work with our 100% customer satisfaction guarantee. if you have any questions throughout the process we are always on hand to help you out.

Question 2

What do you like most about your job?

Accepted Answer

The thing i like most about my job, is we are helping Australian Families everyday, and in some cases saving them many thousands of dollars, heart ache and stress, just by being well informed and having the correct information given to you prior to being committed to a property.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

You need to make sure you are getting the right person, are you qualified, do you have insurance, how much experience do you have, what do you look for and what are you reports like, some companies just give you a tick box report, and when will i receive my report.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How detailed is your report? All of our reports are fully comprehensive written and photographic.  When can i expect my report? All reports are emailed to you the same day as the inspection was conducted.  Can i attend the inspection? Yes, There is no problem with you attending the inspection.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been around for a long time and in the building industry for over 30 years, we are a family business who believes in old fashioned customer service, We are 100% independent we don't have any affiliation with any builders or agencies, we are only there for you.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are different from other companies we are totally independent and have no connections to any agents or builders. We are here to protect YOU. We specialize in pre purchase building & pest and new home construction in Victoria. Your inspections are conducted by qualified professionals. With over 30 yrs experience in the building industry, along with diplomas in building surveying, building construction,and being a fully qualified timber pest inspector, we have all your needs covered.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1- The suburb the property is located in. 2 Is it double or single storey 3- How many bedrooms. 4- How old is the property. 5- Is it on stumps or concrete slab.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1- Make sure you always get a building inspection done on any property you purchase. 2- Sign contracts Subject to building & pest inspection. 3- Make sure your inspections are done within the cooling off period.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can offer all of our customers the best price, customer satisfaction guaranteed, with a professional on time service. MAKE YOUR FUTURE INVESTMENT A SOUND ONE.

Question 10

What makes your pricing competitive?

Accepted Answer

Being a local company we are very competitive with our prices, our work is 100% customer satisfaction guaranteed, and we will beat any competitors quote you have in writing.

Question 11

How do you normally charge for your service?

Accepted Answer

You can pay either with any major credit cards on the day or over phone, direct deposit, cash on the day.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise ina complete range of professional building & pest inspection services, catering for all your needs. Whether it be an inspection for your dream home, investment property, rental property, a new home construction we have you covered. With our fast service and guaranteed same day report.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are fully qualified with 30 years experience in the building industry and 10 years experience conducting building inspections, we are fully insured. building construction + building surveying + qualified timber pest inspector

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