Question 1

How did you decide to get into your line of work?

Accepted Answer

We decided to launch About Property Management because we had an existing passion for the industry and could also see that we could provide added value for landlords with our own agency.  Melissa Majewski began her real estate career in 2008 and has many years under her belt working for a well-known brand. During those years, Melissa gained all her property management experience and felt she had progressed as far as she could while working for a franchise. Combined with her passion for Property Management and her belief that there were many areas that could be improved within the property management industry, it led her to launch About Property Management with her husband in 2017.  Prior to launching About Property Management, Robert Majewski operated About Installations. For almost a decade, he sustained a perfect 5 star rating on Google, by always maintaining a strong focus on service. During his time, he dealt with property managers on a regular basis and also observed that there was room for improvement within the real estate industry. His desire to provide clients with excellent service ultimately led him to complete his formal training through the REIQ and launch About Property Management with his wife.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

We had a client approach us because he was struggling to find a tenant for his property through another agency. At this point, this particular landlord was very stressed as he had not received any rental income over a period of 12 weeks. We marketed the property and sourced a tenant in under a week by using upgraded ads and offering after hours open homes to prospective tenants. It was a great feeling to have such a relieved and thankful landlord.

Question 3

What do you like most about your job?

Accepted Answer

We love having happy clients and it's what drives us. It's a great feeling to receive complements on our service.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

What experience will my property manager have? Can I speak with them before making a decision on which company I proceed with?  How long has the property manager that's going to be managing my property worked in your office? How frequent is the staff turnover in your office?  Is your office portfolio based or task based? Will I always speak to the same property manager or different people each time I phone in?  How many properties are in my property managers portfolio?  Do you provide upgraded advertising at no additional cost?  What can you do differently that others don't offer?  Can you provide an online Owners Portal so I can stay up to date on my property?  What will you do to minimise my vacancy period?  How often do you conduct open homes?  How often do you conduct routine inspections?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask, "how can you lease our property quicker?".   We work tirelessly to keep vacancies minimal by scheduling open homes and arranging private inspections up until 8PM. Many tenants are unable to view properties during business hours due to work commitments, so we aim to accommodate their needs by offering after hours inspections. We can often finalise a rental application before tenants have a chance to inspect the competition, giving your property an edge over similar properties in the area. We track and pursue every enquiry with enthusiasm, which is why we can boast a low industry leading vacancy rate.  We also cover the cost of upgraded advertising on Realestate.com.au and Domain at no extra cost to our landlords (saving between $150-$300 depending on the area). This upgrade ensures listings appear near the top of the searches and get noticed with larger images.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Unfortunately the real estate industry can have a bad reputation when it comes to property management. Our goal is to change that perception and we understand the importance of good communication and due diligence when it comes to managing properties.  With our agency, the property managers are the owners of the business, so you’ll experience the superior service that comes from a business owner that has a vested interest in exceeding client expectations.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

It’s important to consider everything when comparing agencies. Looking at only the commission can be misleading since some agencies advertise a low commission, but have a number of other hidden fees. It’s always a good idea to add all the fees up over the course of a year to get an accurate comparison.  You should also consider which agency will do the right thing by you and provide the best service. This includes things such as what they’ll do to minimise your vacancy period and their procedures when conducting Entry/Exit Condition Reports. Once you consider everything, you are able to make an educated decision on which agency best suits your needs.  Just remember, an extra 1% commission is only about half a weeks’ rent over the course of a year. Poor management or a lengthy vacancy period can be far more costly - so the cheapest agency isn’t always the best option. Below is a summary of some of the extra value we offer.  Small portfolios – Our small portfolios are the reason why we provide a superior service. We can devote adequate attention to all our clients and their properties. We cap our portfolios at 100 properties, which is well under the industry average and half the size of many agencies.  Upgraded advertising – We cover the cost of upgraded advertising on Realestate.com.au and Domain at no extra cost to our landlords (saving between $150-$300 depending on the area). This upgrade ensures listings appear near the top of the searches and get noticed with larger images.  Proactive approach – We work tirelessly to keep vacancies minimal by scheduling open homes and arranging private inspections up until 8PM. We track and pursue every enquiry with enthusiasm, which is why we can boast a low industry leading vacancy rate. Property management specialists – We are experts in our field when it comes to property management. You can remain stress free and be confident that your property is being managed by professionals.  No staff turnover – With our agency, the property managers are the owners of the business, so you can be confident that you’ll have the same property manager tomorrow. You’ll also experience the superior service that comes from a business owner that has a vested interest in exceeding client expectations.  Online Portal – This is available to all our landlords and tenants 24 hours a day, 7 days a week at no additional cost. All financial information, routine inspection reports, maintenance progress and associated property documents can be viewed in one convenient location.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

About Property Management specialises in only residential property management, nothing else. We won’t get distracted by focusing our attention on sales. Looking after your investment property is our number one concern.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

At About Property Management we’re not just property managers, we’re the owners of the business. By having business owners directly involved in managing your property, you'll experience the superior service that comes with it. You can also be confident we are continuously trained and up to date on all legislation and requirements.  Melissa Majewski began her real estate career in 2008 and has many years under her belt working for a well-known agency. During those years, Melissa gained all her property management experience and felt she had progressed as far as she could while working for a franchise. She felt there were many areas that could be improved within the property management industry, which is what led her to launch About Property Management with her husband in 2017.  Prior to launching About Property Management, Robert Majewski operated a successful business named About Installations. For almost a decade he sustained a perfect 5 star rating by always maintaining a strong focus on service. During his time, he dealt with property managers and also observed that there was room for improvement within the real estate industry. Combined with a desire to begin a career he could continue into retirement and many discussions about starting a new agency with Melissa, it led him to complete his formal training through the REIQ.  Robert has found his trade background very useful when dealing with tradespeople. It has helped him ensure repairs are charged correctly and completed to standard. As an added bonus, he can also complete some basic maintenance tasks for landlords to save the unnecessary expense of booking a handyman for quick and simple jobs.  Melissa’s extensive property management experience is perfectly complemented by Robert’s existing business and trade experience. As a team, they provide an exceptional service to their landlords and ensure their investment is managed with diligence and proficiency at all times.

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