Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All goods on our truck are fully insured with Associated Marine Transit insurance which is backed by Zurick Insurance comapny

Question 2

How did you decide to get into your line of work?

Accepted Answer

Nearly 30 years ago I bought a truck for my Carpentry trade, but my friends found out I had a truck and they wanted me to move them, and I have been learning ever since how to do it well

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There are to many, we do have many customers coming back or recommending us to Friends or Family becease we specialise in moving Piano's, Pool Tables, Spa's, Monster Fish Tanks, Pinball Machines, Safes, Small Printing machines, any thing heavy or difficult to get in or out of a building

Question 4

What do you like most about your job?

Accepted Answer

Every job is new with its own set of challenges, which means we have to be very adaptable and ready to meet and change our strategy on every move

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are we a Registered business, with ABN number's [YES WE ARE] Do we have a large truck? [YES WE HAVE A LARGE TRUCK] Do we provide Transit Insurance [YES WE DO] How many years have you been running [OVER 20 YEARS] Our Foreman has been with us for over 12 years out of 20 and all of our workers are family men with kids, all are quick  and careful workers

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

A common question is how big is our trucks?, can we start early before they go to work? Can we delay the actual delivery time so the legal matters can go through on the purchase of there new home?

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I go out of my way to give the best in personal and polite service to every customer, and quite often will  pay a personal visit to clients at there homes

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have been removalists for over 20 years, we specialize in moving a lot more than Furniture, EG Pianos of all types, Pool tables, Spa's, Monster Fish Tanks, Safes, ALL GOODS ARE FULLY INSURED WHILE ON OUR TRUCKS, and we have a weekly service to Melbourne, Sydney Canberra, and Cairns

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Location of pick up and delivery address and volume of goods to be moved

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We supply the customer Free Removal cartons on the basis that they will ring us when they are finished with them, and we will pick them up; Having the goods fully contained and ready to go, will save the customer time and money and make it all the more safer and quicker to move

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

A Kiss on the cheek for the ladies

Question 12

What makes your pricing competitive?

Accepted Answer

We are quoting the average rates now quoted by a majority of removalists, We are not 'El Cheapo' Nor 'El Dearo' like Grace or Wridgeways`, We are Considered 'Middle of the Road' in Pricing

Question 13

How do you normally charge for your service?

Accepted Answer

Normally we work on an hourly rate $125.00 for two men or $135.00 per hour for three men, with travel time added on. Specialised Services are charged extra

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Piano's Pool Tables, Spa's, Safe moving, Monster fish tanks, Pinball Machines, anything that is extreme in getting in or out of a house, my boys do amazing things

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All of our Staff have been hard working removalists for a minimum of 10 years, and do amazing and incredible feats of strength and endurance in there daily work, matched with fast work

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