Question 1

How did you decide to get into your line of work?

Accepted Answer

The founders of 5Tales (Toby and Jason) have previously run an online media business which received 1 million+ unique visitors a month, and an e-commerce business which they quickly grew to monthly sales of $30,000 before ultimately selling the business.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

We have had a fantastic and rewarding experience working with one of the most remote businesses in Australia - the Nullarbor Roadhouse (www.nullarborroadhouse.com.au).  We continue to handle the branding, website and marketing work for Nullarbor Roadhouse.

Question 3

What do you like most about your job?

Accepted Answer

- Meeting new people and finding out about their business ventures - When we reach a milestone with one of our customers - Creative thinking - Work in a highly motivated team with awesome team members

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

We are transparent with our work, and will not take on projects we feel we cannot add tremendous value to. Although past projects provide us with valuable experience, we understand your brand's goal are going to be different. This is where our creative DNA comes into play.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

In regards to website development: 1) Do you have an existing logo, colour scheme and brand guidelines already established?  2) What is the total number of pages you require and what are these pages? i.e. home, about us, services, shop, blog etc.  In regards to marketing/advertising work: 1) Who is your customer? 2) Where is your customer? 3) What pain points do you solve for your customer? These three questions are a good starting point.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Know the values of your brand 2. Clear ideas on colour scheme, logo ideas and brand guidelines 3. Detailed information on their customer base  Ideally clients have also thought about their responses to some of, if not all of the below questions: - Who is your customer? - Where is your customer? - What are their needs? - What are their wants? - What are their pain points? - How does your solution address their pain points? - What does your brand stand for?

Question 7

How do you normally charge for your service?

Accepted Answer

We work off milestone payments which will can be discussed before we begin the project. An example would be: Downpayment: $X due on [date]  Mockup sign-off: $X due on [date]  Programming sign-off: $X due on [date] Completion sign-off: $X due on [date]

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

5Tales is a digital creative agency. Our clients have hired us for website design and development, rebranding campaigns, product launches, advertising campaigns and reoccurring marketing related work.

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