Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Absolutely, we work very closely with our clients to get the optimum result. We send a mock up for approval before we do anything. If we are not happy with initial strike offs we will redo screens or art until the job looks right.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We have all been involved in the industry our entire professional lives but decided to go it alone around 3 years ago. We started out in Caringbah but soon ran out of space. We are now located in a larger work space in Smeaton Grange near Narallen.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We once turned around a t-shirt run for a visiting Swedish band - while they were playing! We had the finished shirts back at the theatre before the show finished. Probably the tightest deadline we ever had to work to.

Question 4

What do you like most about your job?

Accepted Answer

Seeing a happy customer post their shirts on their Facebook page and getting a thank you letter after they receive their shirts! A lot of our repeat clients come to us initially with an emergency print run that can't be turned around elsewhere.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

If you think it's expensive hiring a professional - wait until you hire an amateur!

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How soon can you print these? We have never missed a deadline and work hard to have everything completed on time.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our reputation is our key to our continued success. Most of our clients re-order on a regular basis. We look to establish a relationship with our client base and tick all the boxes. The happier the client is, the happier we are!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We believe we are the best in the business, are able to solve difficult print problems and produce a superior result. Oh, and we offer the best and friendliest service in the industry!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We always like to see your art before we can quote. Send us a jpeg of your print along with a description of the sort of shirt you need. We also need a size breakdown and an estimated delivery time.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have your order prepared. Send us details of your required shirt (we can suggest a brand to fit your budget) Send us your size breakdown. Lastly, send us your artwork in a usable format (PDF or Hi-Resolution Jpeg). If you don't have artwork send us your idea and we'll put it together for you.

Question 11

What makes your pricing competitive?

Accepted Answer

We may not be the cheapest screen printers but we believe we are the best the industry has to offer. Nothing leaves our print shop that we are not 100% happy with.

Question 12

How do you normally charge for your service?

Accepted Answer

We quote job by job - our pricing is based on the number of colours involved and the volume of garments. There is is also a one off set up charge to create film and screens. We don't charge set-up on repeat orders inside a 6 month period. We require a 50% deposit before production with balance payable on completion of work.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in soft feel water base pigment discharge printing. This differs from standard Plastisol printing in that the print becomes part of the garment, dying the the weave of the t-shirt or hoody. The print is so soft it feels like you are wearing a blank garment!

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have decades of industry experience printing t-shirts and other items for fashion markets and concert merchandising. Our printer has 28 years experience and our graphic designer has worked in the industry for over 30 years.

25 Watts Print And Design

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