Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured and we guarantee our work.  We will not leave a job until the client is happy with the service and the outcome of that service.

Question 2

What do you like most about your job?

Accepted Answer

Doing a job well done and having clients more than happy with the outcome. The challenge of getting the job done and knowing I have done the best I can and the client is happy.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have over 11 years experience and have received work through word of mouth and recommendations of previous clients. I have repeat clients who I have been servicing for over 6 years. I am honest and always seek to provide the best service possible.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

I have been in the industry for 11 years and in this time have gained both knowledge and skill to assist me to provide the best service possible. I am IICRC trained and take pride in doing a great job for my clients. I use environmentally friendly products.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Carpet cleaning - number of rooms and type of carpet Upholstery cleaning - number of seats  Water damage - when, where and how it occurred and how long ago Carpet repair - type of repair and what is required

Question 6

What makes your pricing competitive?

Accepted Answer

We price according to the requirements of the job. We do not seek to undercut but provide a valuable service at an affordable price.

Question 7

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am IICRC trained in the following: Carpet cleaning Upholstery & Fabric Cleaning Carpet repair and installation Water damage restoration  I have over 11 years industry experience and knowledge

Smilee Carpet Cleaning Pty Ltd

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